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Call Centers
Menu21 experts in Call Centers topic
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SSStephen SmythInternet Marketing / Joint Ventures • Vancouver, British ColumbiaAre you an independent professional, entrepreneur, or small business owner seeking to increase your business through eCommerce, social media, paid search or mobile apps? Then I’d like to connect further with you. I help SME business owners, entrepreneurs & app developers increase their revenue, grow their network and reach new customers and clients. I do this with a variety of internet marketing strategies, information products, membership sites, promotional campaigns, email marketing, buzz marketing, word-of-mouth marketing, and social networking strategies. To keep your business current in today’s world, you must know how to use the latest conversational marketing techniques and viral technologies, including Facebook, Google and its array of powerful search marketing features. I’d love to join your marketing team and support you in creating a step-by-step strategic integrated social media plan, incorporating Facebook, Google and the iTunes ecosystem among other platforms, to grow your business. Social Media, Marketing, Entrepreneurship, Building Systems & Business are my passions. In the last 3 years I have built a multi million dollar Marketing & Education Business with zero outside funding. I have consulted fortune 500's to "one man shows" on Social Marketing & Business. I love helping people - there is great reward for me in helping individuals or corporations overcome obstacles in their marketing & business. I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better. Specialties eCommerce, Lead Generation Systems, MLM Leads, Joint Venture Development, App Marketing & Development, Membership Site Creation & Maintenance, Streaming Media, Local search strategy, new media leadership, conference organization, podcasting, blogging, social networks,listening technology, Facebook, LinkedIn, Twitter, search engine optimization, web site design and development, branding, marketing, affiliate marketing, advertising, YouTube, email marketing, direct marketing, word of mouth marketing, Podcasting, Video Production, iBeacons, GeoFencing.Call Centers • Marketing • eCommerce • Email Marketing • Blogging • Direct marketing • Affiliate Marketing • Mobile applications • Joint Ventures •$3.33/min per minute5.0 7 5
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SJStephen JacksonDirector of Account Management • Eldersburg, MdDirector of Operations-Health Insurance Industry Director of Support Operations-Software Development Information Services Delivery Director Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL 15 years in Call Center/Helpdesk Leadership Roles Operations Specialist/Search and Rescue Swimmer-US NavyCall Centers • Customer Service • Outsourcing • Contact Centers • IVR • Service Delivery • IT Service Management • Sports Industry • ITIL v3 Foundations Certified • Military Experience •$1.67/min per minute5.0 3 2
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TTTye ThreatsGrand Prairie, TexasFormer Fortune 100 executive with 22 years of experience, specializing in business strategy, go-to-market strategies, tech implementations for SaaS or CCaaS, and operational excellence. My background includes successfully building Insurtech startups, leading to transformative industry advancements. As the founder of WTV Consulting Group, I'm committed to driving businesses forward and transforming them into industry leaders.Call Centers • Start-ups • Technology • Startup Consulting • Tech startups and entrepreneurship • Small Business • Business Strategy • Business Coaching • Operations Management • Operational Excellence •$2.50/min per minute— — 0
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SSSimone SilvaFractional CXO/CCO; Quality; Ops • Stevensville, MichiganSimone is the Principal at Experience Tales Consulting, also a CX Leader, Public Speaker and more recently has served as the Managing Executive, Head of Consumer Services, for Whirlpool Corporation. Simone has more than 20 years of experience across multiple industries, and leveraging her strong background in CX/CS, Service Operations, NPI and Quality, she creates and delivers differentiation through CX Strategy, Design and Management. A diverse and multi-lingual leader, Simone has developed large global teams with a focus on improving employee engagement and building a winning and customer centric culture, while on expat assignments in the US, China, Germany, Mexico and Brazil. In addition, Simone serves in multiple academic and industry advisory boards focused on the advancement of Customer Experience and enjoys coaching and mentoring diverse talent in various stages of their careers. She is an Engineer and Lean/Six-Sigma certified with Master’s Degrees in Business, Marketing (CXM), and Technology, Leadership & Innovation (TLI). Simone is interested in helping clients define and improve their CX Program from various levels of maturity, implementing initiatives of great impact, proven business value and offering guidance to drive complete business transformations.Call Centers • Customer Service • CRM • Customer Experience • Advisory Boards • Lean Manufacturing • Business Advisory • Six Sigma • Quality Management • Voice of the Customer •$5.83/min per minute— — 0
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SUSami Ur RehmanManager Strategy and Business Intelligence • IslamabadHighly Organized Communication / Reporting Specialist with 12+ years of experience in Telemarketing and Finance. Specialized in Reporting, Communication with Remote Clients, Business Insights, Interpretation. Technologically savvy and a strategic communication leader with outstanding writing and editing abilities. Aims to land a job where I can develop my abilities in a top-notch workplace and have the opportunity to improve my teamwork. Determining goal career by expanding and deepening existing knowledge would be ideal.Call Centers • Cold Calling • Call Center • Executive Reporting • Financial Reporting • Workforce Management • Business Reporting • Brokers • Workforce Planning • Reporting & Analysis •$1/min per minute— — 0
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BSBrian SheaBe The Best, Show Others How • Norfolk, VA20 years Foodservice experience 15 years of Sales experience Restaurant Manager Owned local restaurant and catering operation B2B Foodservice Sales Inbound and Outbound Contact Center Sales and Retention Sales Enablement Quality Assurance Vyond Studios AnimatorCall Centers • Sales • Customer Retention • Sales Enablement • Change Management • B2B • Sales Process • Training & Development • Restaurants • Sales Effectiveness •$1.67/min per minute— — 0
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BSBhagwat SinghAll questions answer available • LachhiwarAll answers available so call me and get positive thoughts aap mere se koi bhi sawal Puch sakte hai me aap ko Bahut hi saandaar Uttar dungaCall Centers • Call Center • Healthy Lifestyle • Legal Advice • Career Advising •$1.67/min per minute— — 0
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JCJason CutterSales Mindset and Scalability Expert • Fort Myers, FLInside Sales Team Turnaround and/or Development, focused on inbound performance marketing and consultative sales approach. I work with companies in any industry/vertical, B2B and B2C, sales cycle length, sales process, and location - as long as it's a considered purchase and requires your salesperson to help persuade the right customers to move forward. What I help companies with are the fundamentals. Fundamentals of sales operations and processes, to achieve scalable results. Fundamentals of selling effectiveness and mindset. No matter what you sell - it is H2H (Human To Human) - you are dealing with your human (salesperson) trying to help a human (prospect) move out of their comfort zone. And the fundamentals of that are always the same.Call Centers • Sales • Sales Management • Training • Inside Sales • Strategic Consulting • Sales Operations • Call Center •$5/min per minute5.0 1 0
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EBEric BurkeExperienced Supervisor • Atlanta, GeorgiaSupervisor with over six years management experience in retail and call center settings. Expertise in employee development, customer service and management skills.Call Centers • Customer Service • Management Consulting • Management • Staff Supervision • Supervisory Experience • Supervisory Skills •$2/min per minute— — 0
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QUQuentin UssonExperienced in Sales & Strategic Alliances in SaaS • ParisQuentin Usson is now the Channel & Alliances Manager - EMEA at Fluent Commerce (01/2021-Present), a cloud software company focused on smart order management for omnichannel merchants. Quentin Usson was the Director of Alliances & Business Development at SendinBlue (11/2018-12/2020), a company that offers simple and comprehensive email and automated marketing platform solutions. He's focusing on strategic partnerships and large-scale Resellers and Tech partners in the SaaS, CRM, Hosting, CMS landscape. He was also the Country Manager for France (11/2017-11/2018) at SendinBlue (SendinBlue's biggest market to date) prior to that role. In charge of the P&L of the country, he built a successful sales and marketing plan to make SendinBlue the leader in France; the Business Developer at SendinBlue (02/2016-11/2017), In charge of the whole direct sales process. Quentin has a deep understanding of the digital marketing and e-commerce landscape, as well as how SaaS platforms’ keys to success. Strategic insights on: B2B software, e-commerce platforms, payment providers, CRM & sales enablement platforms, Learning Management Software (LMS), expenses management software, email marketing & marketing automation, hosting companies, CPaaS & UCaaS, SaaS for SMBs, order management software, headless/composable commerce, Translation Management Software, calendar booking software, etc.Call Centers • Digital Marketing • Email Marketing • Marketing Automation • SaaS • SaaS Sales • SaaS - Enterprise & SMB B2B • B2B Marketing • Strategic Alliances • B2B eCommerce •$10/min per minute— — 0
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EHErik HanleySenior Analyst Programmer and Call Center Expert • Montreal, Quebec, CanadaI have more than 15 years of experience as an Analyst-Programmer and Database Architect. I have mostly experiences with Microsoft SQL Server as a programmer and Database Architect, Transact-SQL (T-SQL), ASP.NET, VB.NET, C#, Debugger, HTML, Javascript (mastering easily all requested Framework), CSS and frameworks creation and integration. I also have experience in PHP, MySQL, Quality insurance and Testing. On the business side, I have more than 10 years in employee productivity and call centers (outbound & inbound) as a data analysis. I'm a team player and I like to be aware of all business and IT factors when working on a project. You have a problem? I have the IT solution for you! I'm a code lover.Call Centers • Business Development • Information Technology • Productivity • Database Design • Business Coaching • Operational Efficiency • Database Management • Database Marketing • Cost Reduction •$5/min per minute— — 0
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FFFelipe Fernandes LopesCustomer Experience Manager • São Paulo, BrazilCustomer Experience and Customer Service Executive, leading teams in multinationals such as Vivo, Johnson & Johnson, Carrefour, Amazon and TikTok.Call Centers • Customer Service • Customer Experience • Customer Relations • Call Center • Contact Centers • Customer Insight • Customer Satisfaction • Amazon •$4.17/min per minute— — 0
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RSRodney SizemoreCincinnati AreaSerial Technology Entrepreneur focused on hosted and SaaS infrastructures. Strong experience in migration of premise systems to cloud environments. Expert in : Telecom, Phone Systems, Call Center, Cloud Migration, Business Process Management (BPM), Cloud deployment, Back office systems, Business scalability and structure.Call Centers • Entrepreneurship • Product Development • SaaS • Strategic Planning • VoIP • Scalability • Telecommunication Services • Enterprise Architecture • Cloud Consulting •$3.33/min per minute— — 4
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MJMike Jain10 years of shaping businesses across globe • boston, MAHello, I am Mike Jain and I am here to provide unparalleled results for my clients and to become an essential part of their team that helps them meet or exceed their goals. It’s simple, I treat all projects and contracts as if they were my own, providing unbiased recommendations on the best technology, tactics, and mediums to help drive profit — and to take the proper road, not the easy road.Call Centers • Business Development • Entrepreneurship • Software Development • Customer Service • Training • Microsoft Office • Call Center • Microsoft Excel • Team Management •$1/min per minute— — 0
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DDDenard Doby (GM @ SPIRIT RECOVERY LLC)"Hope Is Believing!" • TAMPA, FLOur staff consist of highly skilled spiritual motivational speakers. Our goal is to provide a distraction to the everyday mediocre mindset that plagues our society.Call Centers • Sales • Sales Management • Marketing Strategy • Small Business Coaching • Customer Service • Customer Experience • Small Business Development • Sales Presentations • Motivational Speaking •$1/min per minute— — 0
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EOEniola OlubiyiYour Expats networking partner. Meet the locals • Abu DhabiAn amazing and energetic Expats living in UAE. I have lived for over four years in UAE and I provide all information as to expat life here. I am an Ambassador and a tour person. Hola me if you ever plan to visit dubai or Abu Dhabi.Call Centers • Business Development • Social Media Marketing • Online Learning • Cold Calling • Sales Operations • Intercultural Communication • Tourism • Teaching English •$1.67/min per minute— — 0
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CCCara Chapman911 Dispatcher • CanadaI have been working as a 911 Call taker/ dispatcher, i know all about assisting the public, mental health, work/life balance, shift work, multi-tasking and working in very high stress situations.Call Centers • Stress Management • Telecommunications • Call Center • Healthy Lifestyle • Mental Health • Lifestyle • Work Life Balance • Stress •$1.67/min per minute— — 0
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GGGia GilbertSubject Matter Expert-Talent Acquisition • Omaha, NEGrowth-Minded Leader with 15+ years of Talent Acquisition and Talent Managment experience that values development and retention of employee stakeholders. Facilitative approach to leadership and team-building. Creativity in problem-solving and skilled at devising strategies that positively impact organizational culture. Demonstrated ability to establish trust and credibility. Skilled at creating and enhancing employee training curricula and programs aligned with corporate growth initiatives. Specialized in high/volume recruitment within multiple industries (telecommunications, banking & finance, insurance, call centers, transportation, healthcare, and retail).Call Centers • Recruiting • Talent Development • Talent Acquisition • Transportation • Sourcing • Candidate Generation •$1.67/min per minute— — 0
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LLLeo LopezCall Center Operations Executive Leader • los angeles, caPerformance-focused innovative executive, delivering an exceptional service experience through highly effective strategic and tactical "frontline" operations management. Dynamic career includes building best-in-class contact center operations and support teams. Extensive experience with inbound/outbound, domestic and offshore sales, telemarketing, collections, retention, and customer care verticals. Specialty in staff development and performance management, site operations, startup operations, and cost optimization. Fluent in Spanish.Call Centers • Startup Consulting • Outsourcing • Operations Management •$2/min per minute— — 0
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GEGuchan ErzorluPureConnect and PureCloud expert • IstanbulPureConnect expert for 12 years (till ININ CIC times) PureCloud expert till release date. Tons of new installations and management in the field.Call Centers • Inbound Marketing • Call Center • IVR • Inbound •$1/min per minute— — 0
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MLMimi LacyExpert is Freelancing, Customer Support, QA AuditI have been in Customer Support over 15 years and have created QA, Email and Customer Support teams from the ground up. I have been in Quality Assurance for Customer Support (Emails, Inbound/Outbound, CRM) for over 6 years. After the company I worked for closed their call center, I came across Virtual Customer Support and Freelancing. I have been Freelancing for two years. Nordstroms- Administrator 2003-2009 -Reporting -Management -Scheduling -Customer Support Mobile Messenger 2009-2013 -Inbound/Outbound calls -Escalations/Attorney General/BBB -Team Management -Quality Assurance (Auditing, Coaching) -Email Team Organization w/Process and Procedures -New Hire Training -Reporting The Knee Pain Guru - 2013-2015 -Created/organized the Customer Service Department -Email Handling -Inbound/Outbound -Live Chat -Quality Assurance -Created/Improved Process and Procedures -Virtual Customer Support -Light Virtual Assistant work BookFresh 2013-2014 -Virtual Customer Support -QA Auditing -Email Handling -Outbound Elance-oDesk 2014-2015 -Virtual Customer Support -Inbound/Outbound -Live Chat -Email Handling -New Hire Training (Calls) -Quality Assurance (Emails/Chats/Calls) Dr Sara Gottfried 2014-2015 -Virtual Customer Support -Email Handling -Live Chat Dr Robert Anthony -Virtual Customer Support -Email Handling -Outbound Go Big Coach- Kristen Howe -Virtual Customer Support -Email Handling -OutboundCall Centers • Customer Service • Team Building • Zendesk • Salesforce.com • Quality Assurance • Consumer Behaviour • Basecamp • Data Entry • Pivotal Tracker •$1.67/min per minute— — 0
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