Eldersburg, Md
        
      
        
            $100.0/min
        
          5.0
          2
        
            $1.67/min
        
      
     
   
  
      Director of Operations-Health Insurance Industry
Director of Support Operations-Software Development
Information Services Delivery Director
Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL
15 years in Call Center/Helpdesk Leadership Roles 
Operations Specialist/Search and Rescue Swimmer-US Navy