Principal Information Security Architect with 20+ years of cybersecurity domain experience in threat modeling and the design of architectures and information security controls. Ability to communicate with a broad audience from management to junior staff, both the technically aware and the technology-averse alike.

Director of Operations-Health Insurance Industry Director of Support Operations-Software Development Information Services Delivery Director Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL 15 years in Call Center/Helpdesk Leadership Roles Operations Specialist/Search and Rescue Swimmer-US Navy

IT Asset Management expert and experienced "translator" between "the business" and IT.

IT service desk operation 2008-2010 IT service desk operation manager 2010-2013 Quality management in IT infrastructure Americas 2013-2015 ISO9001 auditor 2015- ITIL based service management expert 2008-

Through the entire work experience engaged in creating strategies and business processes, management and development of business processes. Continuously upgrading the knowledge and skills through a system of formal and non-formal education, seminars and courses

Project Manager Professional with more than 10-years working developing high performance teams, and helping others to achieve their groups and individual goals. Experience implementing Applications Life Cycle Management (ALM), Waterfall and Agile frameworks, and Demand Management processes. Conflict Resolution Mentor

Accomplished IT Leader that is passionate about all things ITIL! I have 15 years of experience in IT Service Management (ITSM), program / project management, business process re-engineering, and service delivery implementation. Demonstrated experience in establishing governance, sustaining high-level performance, and successfully implementing ambitious technology initiatives within IT, Finance, and Government organizations. Business and ITIL Strategist with the ability to develop roadmaps and plans to improve an organization to reach its goals and present recommended solutions to effectively overcome challenges and take continuous actions to achieve the set targets. Resilient and Entrepreneurial Thinker with a proven track record in working with various IT and business teams to develop processes that are impactful and in support of the organization’s mission, eradicating inefficiencies to substantially improve and optimize customer value through business and IT integration while building transparency within the organization.