Happy to chat about product management, super-charging growth and scaling-up your team and operations. Currently Product Manager @ Uber for Global Rider Growth & Experience, based in San Francisco. Previously Head of Fintech Innovation @ Rubik, a fintech company sold to Temenos for $68M AUD, Co-founder @HowAboutEat, an innovative office food delivery service, mentor @ AngelHack and University of Westminster, experiences in financial services (Citibank, RBS, Lloyds) and tech startups (Tyba, Bespoky) in London, New York and Sydney.

Director of Operations-Health Insurance Industry Director of Support Operations-Software Development Information Services Delivery Director Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL 15 years in Call Center/Helpdesk Leadership Roles Operations Specialist/Search and Rescue Swimmer-US Navy

My experience includes founding my own food concept Feel Good Bistro, serving as F&B Operations Director EMEA at Radisson Hotel Group, and Global Operations Manager at GLOVO responsible for delivery food concepts.

I am a passionate advocate for continuous learning and a firm believer that healthy debates and conflicting opinions foster innovation and bring exciting ideas and solutions to life. My expertise lies in building high-performing teams rooted in trust and collaboration, enhancing user experiences with service management principles, and nurturing a culture of excellence and continuous improvement. With 20 years of experience spanning roles from Service Desk Agent to Director and Head of Service Management, I bring a wealth of knowledge to the table. My 15 years in leadership roles, coupled with numerous certifications (ITIL, HDI, DevOps) and advanced degrees (Master and Executive MBA), have equipped me to drive service innovation and leadership.

The last 11 years have been spent at IBM and then as a contractor solely setting up new operations (otherwise called service management, service delivery), all customer focused; - Mars - P&G - Aviva - UK Government; Blue Badge - Hempel - Shell - Thomas Cook If anyone requires help setting up and running a team, with tools, processes, etc. that focuses on practical means to deliver value and demonstrate you were the best supplier the customer chose, rather than text book ITIL advice, I would be honoured to help out. This is because I have repeatidly performed this actioned to high profile customers, including the running of the accounts afterwards. Last updated June 24

With over 14 years of experience in strategic platform support and service delivery operations, I have honed my skills as a dynamic and innovative leader in the IT industry. My career has been marked by a commitment to operational excellence and customer satisfaction, driving significant improvements across various sectors including corporate, public, and local government. In my role as Head of Platform Delivery Support and Implementation at Personal Group, I spearheaded initiatives that enhanced service responsiveness and client satisfaction. By implementing ITIL processes and automating workflows, I achieved a 40% reduction in incident response times and a 50% decrease in ticket volumes. Previously, as a Senior Service Delivery Manager at Capita, I managed service delivery for local government services and NHS trusts, leading to a 98% customer satisfaction rate and generating an additional £200k in revenue through new service offerings. My expertise includes service delivery management, incident management, application and infrastructure service delivery, and enhancing client satisfaction. I am proficient with Windows OS, MS Office applications, Active Directory, Intune, and O365 Administration. My professional certifications include ITIL and Prince 2, which have further strengthened my ability to lead and manage IT service delivery functions effectively. I am passionate about fostering a culture of innovation and excellence, driving continuous improvement, and achieving strategic business goals. If you need expert advice on IT service delivery, platform support, and operational efficiency, feel free to connect with me on Clarity.fm.

Core Skills: Agile & Scrum Mastery Strategic Planning & Value Delivery Project & Portfolio Management Service Delivery & Pre-Sales Key Achievements Increased LATAM revenue by 162%. Created a cybersecurity business unit. 50% cost reduction via quality process improvements. Certifications: PMP, Scrum Master, Product Owner, Six Sigma

Over 15+ years of experience in the IT Services market for N American & European clients. An IT Services Delivery SME (subject matter expert) with extensive Outsourcing & Offshore implementation. Have worked with Offshore teams in Central & South America, Eastern Europe & Russia and APAC including India. Please see my LinkedIn profile for more information: http://ca.linkedin.com/in/mistersharma/

Certified Management Consultant with the Western Management Consultancy group, Mike is a senior management professional with wide-ranging international IT experience and also holds certifications in Business Coaching and Management of Change.

Founder Right2Left Design. End-to-End information technology solutions and services development, analysis and consulting.

I graduated from The Ringling School of Art & Design. I know how to create the WOW in a room. My experience has been in the Miami Private Clubs, Casino Events and several Resort Town outdoor displays. Today I work with large scale weddings and major events in the South East. There is not much I cannot create within a venue. CEILINGS ARE MY SPECIALTY.

Career Coach and Mentors who has helped 10,000+ Engineering and MBA Students for making RIGHT Career Choices.

Expert in ITIL Change Management. Experience in setting up and administering change management, event management, problem management processes at numerous public companies throughout the greater Boston area. ITIL v3 certified ITIL RCV CM Practitioner

Seasoned SaaS Customer Success executive specialising in rapid growth environments. Hiring, team structure, culture, metrics, NPS, service delivery, business operations, process improvement and CRM design.

Hi I am the CEO of Coding Brains software solutions pvt. ltd. Lucknow (UP) India, We are a software development company located in India. We bring to the world a whole new class of services and a unique approach to customer satisfaction.