Build Business Ops and Customer Engagement & Metrics That Really Matter

Created 9 years ago in Business / Getting Started

I have built customer operations teams from scratch. I was the 3rd employee at my first startup and responsible for "everything customer". I grew existing customer revenue >10x and built a 60+ person customer ops team to support 100+ high touch customers. In addition, I started the first global account management team that was responsible for growing revenue within existing customers. I can quickly analyze customer situations and enable teams focus on what truly matters for customers and how to go about cracking the door open. I started my early career in finance and operations at GE and then Cisco. This unique background enables me to be highly analytical in my approach but yet focussing on what truly matters to grow a business