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Call Center
Menu34 experts in Call Center topic
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MFMichel FalconCustomer and employee experience coach • Vancouver, Canada AreaBy building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."Call Center • Customer Acquisition • Complaint Management • Customer Service • Customer Retention • Customer Experience • Customer Relations • Customer Loyalty • Net Promoter Score • Organic Growth •$8.33/min per minute5.0 10 21
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JCJason CurtisContact Center Director • Nashville, TNOver two decades of contact center management experience. I can help with Coaching/Training, KPI's, Quality and Incentive programs, manual/SOP writing, best practices in virtually all things contact center and customer experience.Call Center • Coaching • Small Business Coaching • Customer Service • Life Coaching • Customer Experience • Sales Process • Quality Assurance • Quality Management • KPI Dashboards •$1/min per minute5.0 5 2
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YRYash RajHey I Am Yash Raj, A Digital Marketer • BiharHello Yash Raj Here, I Help you In business development, AI Expert, Small Business, Social Media MarketingCall Center • Social Media • Social Media Marketing • Online Marketing • New Business Development • Mobile Technology •$1/min per minute— — 0
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MKMasood KhanI am pathan from Pakistan • IslamabadI am Masood Alam Khan from Islamabad And i am clothes stiching and much more time free so any buddy interested then contact me for friendly talkCall Center •$1/min per minute— — 0
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MCMichael Colewww.linkedin.com/pub/michael-cole/27/b49/1bb • United KingdomAn enthusiastic, organised, goal and team oriented business & sales manager with a solid track record of creating and managing customer focussed sales teams within several industries. Excellent project management and negotiation skills coupled with good interpersonal skills, which has led to proven record of contribution. An exceptional people-manager who nurtures talent and uses training, & mentoring skills to build strong, efficient teams and achieve outstanding and consistent results. Proven track record of promotion & increased responsibility; enhancing client satisfaction & exceeding set targets. Experienced at implementation of scientific tactics to exponentially grow sales for SMEs. Specialties: Sales, Marketing, Automation and Systemisation, Customer Service & Call Centre strategy, Customer Relationships, Leadership & Teambuilding, P&L management SLA's, Training & Mentoring teams, Customer & Commercially focussed.Call Center • Sales • Leadership • Lead Generation • Sales Process • Sales Operations • HR Policies • Business Process Improvement •$2.50/min per minute— — 0
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SUSami Ur RehmanManager Strategy and Business Intelligence • IslamabadHighly Organized Communication / Reporting Specialist with 12+ years of experience in Telemarketing and Finance. Specialized in Reporting, Communication with Remote Clients, Business Insights, Interpretation. Technologically savvy and a strategic communication leader with outstanding writing and editing abilities. Aims to land a job where I can develop my abilities in a top-notch workplace and have the opportunity to improve my teamwork. Determining goal career by expanding and deepening existing knowledge would be ideal.Call Center • Cold Calling • Call Centers • Executive Reporting • Financial Reporting • Workforce Management • Business Reporting • Brokers • Workforce Planning • Reporting & Analysis •$1/min per minute— — 0
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SKSohel KhanFounder of MS METROPOLIS, BPO Operations • IndiaExperienced sales professional with a focus on business development and customer service excellence. Skilled in prospecting, cold calling, and conducting effective online presentations. Strong market research capabilities and a keen eye for identifying key players and generating interest. Proven ability to close sales, achieve quarterly quotas, and negotiate favorable terms. Dedicated to expanding client base and fostering long-term partnerships.Call Center • Business Development • Sales and marketing • Customer Service • Lead Generation • Cold Calling • Inbound •$2.50/min per minute— — 0
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ASAVINASH SAINII AM A WORKED IN COMPUTER OPERTOR • DELHIComputer Operator in Sangam Photo State 1 Year Costumer Healding Experience knowleg in hindi and english Good Spekaing in English in our WorkCall Center • YouTube • Facebook Ads •$1.67/min per minute— — 0
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BSBhagwat SinghAll questions answer available • LachhiwarAll answers available so call me and get positive thoughts aap mere se koi bhi sawal Puch sakte hai me aap ko Bahut hi saandaar Uttar dungaCall Center • Call Centers • Healthy Lifestyle • Legal Advice • Career Advising •$1.67/min per minute— — 0
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FCFRANCISCO CORROCEO at GRUPO TELEMERK SCP • Mérida, YucatanFounder of Grupo Telemerk. Multiple Entrepreneur. Call Center & Marketing Wizard. Mentor at many Fortune500 organizations and International Speaker. Startup Doer and Advisor.Call Center • Consulting • Training • Contact Centers • Hispanic Marketing •$1/min per minute— — 5
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JCJason CutterSales Mindset and Scalability Expert • Fort Myers, FLInside Sales Team Turnaround and/or Development, focused on inbound performance marketing and consultative sales approach. I work with companies in any industry/vertical, B2B and B2C, sales cycle length, sales process, and location - as long as it's a considered purchase and requires your salesperson to help persuade the right customers to move forward. What I help companies with are the fundamentals. Fundamentals of sales operations and processes, to achieve scalable results. Fundamentals of selling effectiveness and mindset. No matter what you sell - it is H2H (Human To Human) - you are dealing with your human (salesperson) trying to help a human (prospect) move out of their comfort zone. And the fundamentals of that are always the same.Call Center • Sales • Sales Management • Training • Inside Sales • Strategic Consulting • Sales Operations • Call Centers •$5/min per minute5.0 1 0
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OCOwen C PlantC.O.O. Brevity Ventures at Brevity Ventures • Greater Los Angeles AreaOwen Plant has an exceptional ability to plan, implement, and manage programs and processes that increase organizational effectiveness, revenue and profit. Over the past twenty-five years in business, he has built on his management and marketing education with decision-making positions on Boards of Directors, in general management, business development, operations, marketing and communications. He was particularly fortunate to participate in the very successful formation of a business and project “turnaround” company, the experience of which provided him with exposure to the best-practices of management. He has worked in many countries, on three continents, appreciating and acknowledging the cultural nuances and needs that affect successful projects.Call Center • Business Development • Entrepreneurship • Sales Management • Business planning • New Business Development • Business Consulting • Telecommunications • Non-profits • Operations Management •$2.50/min per minute— — 1
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NMNakul MalikTechnology Consulting-Design,Configuration,Support • New DelhiOver 13 years in Call Centers, Enterprise Networking & Telecommunications Technology ranging from Startups, SME to Large Organizations.Call Center • Networking • VoIP • Telecommunications • Network Design • MPLS • Routing • Cisco IOS •$2.50/min per minute— — 11
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KPKimberly ParsonsCold Call Beast is ready to help you! • Dallas TXTraining individuals or helping small business owners build a call center! With 11 combined years in sales I have learned how to pick up the phone and cold call. Every company I have worked for I helped increase their sales tremendously!Call Center • Sales • Cold Calling •$2/min per minute— — 0
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JHJesús HoyosPrimary Judge at CRMIdol • Miami/Fort Lauderdale AreaJesús Hoyos is a sCRM industry analyst, advisor, speaker, influencer, consultant and blogger for the Latin American region (JesusHoyos.com, LLC). Jesús started his CRM career as consultant in 1990 at Data Code, now SemaTree, a CRM software vendor. He is Partner and co-founder of Solvis Consulting, a consulting firm that specializes in providing services in the execution of Customer Relationship Management strategies. At Solvis, he has worked with high profile international companies in Canada, United States and Latin America executing sCRM strategies and implementing many business solutions. Throughout his career he has assisted clients, vendors, and team members with business processes, requirements, project management, quality assurance, business cases and best practices. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners.Call Center • Social Media • Business Strategy • CRM • Social Media Monitoring • Social CRM • Online Community Management • Project Execution • Project Delivery • Latin America •$2.50/min per minute— — 36
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FFFelipe Fernandes LopesCustomer Experience Manager • São Paulo, BrazilCustomer Experience and Customer Service Executive, leading teams in multinationals such as Vivo, Johnson & Johnson, Carrefour, Amazon and TikTok.Call Center • Customer Service • Customer Experience • Customer Relations • Call Centers • Contact Centers • Customer Insight • Customer Satisfaction • Amazon •$4.17/min per minute— — 0
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TNTodd nelsonCX & Performance Results Expert • Chicago ILI use DATA and BEHAVIORAL SCIENCES to architect INTELLIGENT INFORMATION & BUSINESS MANAGEMENT SYSTEMS capable of producing PREDICTABLE & contractually GUARANTEED RESULTS. In the CORPORATE BPO industry, I was responsible for the design, implementation, and management of OMNI-CHANNEL CUSTOMER ACQUISITION & MANAGEMENT SYSTEMS for Fortune 500 clients within the Financial Services & Insurance, Telecom, Utilities, & E-commerce industries, across multiple communication channels including: - Direct Mail - Email - Chat - SMS - Voice - Website & Social Media - Digital Marketing - Social brand Management - Paid Advertising & Impression Marketing As a CUSTOMER EXPERIENCE CONSULTANT, I've helped SME & SaaS clients INCREASE REVENUE & REDUCE CLIENT MANAGEMENT costs with integrated sales & client education systems. Currently, I enjoy an expat lifestyle while developing a COMPLETE INTERACTION DESIGN & TOTAL EXPERIENCE MANAGEMENT SERVICES firm in Koh Tao - (Turtle Island), ThailandCall Center • Lean startup • Customer Experience • Operations Management • Sales Operations • Contact Centers • IT Operations • Start-up Operations • Efficiency Improvement • Marketing Operations •$2.50/min per minute— — 0
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MJMike Jain10 years of shaping businesses across globe • boston, MAHello, I am Mike Jain and I am here to provide unparalleled results for my clients and to become an essential part of their team that helps them meet or exceed their goals. It’s simple, I treat all projects and contracts as if they were my own, providing unbiased recommendations on the best technology, tactics, and mediums to help drive profit — and to take the proper road, not the easy road.Call Center • Business Development • Entrepreneurship • Software Development • Customer Service • Training • Microsoft Office • Call Centers • Microsoft Excel • Team Management •$1/min per minute— — 0
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ARAdam RileyExpert in outsourcing and monetizationI work for the worlds largest anti-virus company and specialize in outsourcing and monetizing support projects. I have setup support centers in 4 continents spanning various languages and have transformed the traditional cost center into a multiple-million dollar profit center. With direct contact to over two dozen contact centers I can ensure you get the best deal and can advise you on process flows, business relationship and structure to attain the most from your tech support.Call Center • Customer Service • Project Management • New Business Development • CRM • Team Leadership • Customer Relations • Software Project Management • IT Outsourcing • IT Operations •$2/min per minute— — 9
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AFAntoinette ForthGrowth and Scale Expert • Buffalo, NYFounding partner of Walkabout Collaborative, helping independent consultants, professionals and executives build the life and income they want.Call Center • Business Development • Strategy • Sales Management • Leadership • Customer Retention • Outsourcing • Management • Contract Negotiation • BPO •$3.33/min per minute— — 0
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BDBeth DockinsCustomer Service and Digital Customer Care Expert20 year service industry executive Pioneer of digital customer care (using social media for customer service) Featured in Jay Baer New York Times Best Selling Book "Youtility"Call Center • Social Media Marketing • Leadership • Customer Retention • Strategic Planning • Program Management • CRM • Training • Process Improvement • Voice of the Customer •$2.92/min per minute— — 6
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JCJoseph CiofaloConsultant I.T.&Cloud Services/Telecommunications • Dallas TexasVerizon 2 years Cisco 2 years GTS Avaya Business Partner 3 Years Constructure Technologies 2 years West Corp 1 Year Reduce Capital Expenditure for life of business Guarantee 99% of business to show a return on investment from my consultation. Stop over paying people and companies in my industry.Call Center • Information Technology • Business planning • Cloud Services • Telecommunications • Video Conferencing • Cost Reduction •$2.92/min per minute— — 0
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MMMisrak Molla Mengistu18 years in telecom, technology and life coaching • Addis AbabaTelecom, technology, city wireless network, digital reform, technology assessment, market report, disaster recovery data center, media proposals, ground breaking research, virtual tourism, job creation proposals, foreign exchange generation projects, good goverance solutions, policy regulation solutions, price forecasting ideas, sector and industry transformation platforms, country transformation proposal, vision and mission enabler systems, innovative proposals, new idea, problem solving project, Call Center, Outsourcing, value added service, domain name, Digital Transformation,Call Center • Business Strategy • New Business Development • Outsourcing • Business Ideas • Life Coaching • Decision Making • Telecommunication Services • New Business Opportunities • Market Opportunity Assessment •$5/min per minute— — 0
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AWAdam WeisnerCEO & Principal Consultant for Cūra Creative. • Los Angeles, CAExperienced executive and former Managing Director at one of the world's largest financial services organizations. Consulting with care.Call Center • Digital Strategy • Sales Management • Management Consulting • Customer Experience • Sales Process • Training & Development • Employee Engagement • Banking • Survey Design •$6.67/min per minute— — 0
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SVSlava Volokha18+ лет опыта в eCommerce, Digital,CRM,BI-эксперт • Ukraine, Odessa✅ 1. Аудит бизнес-процессов продаж или учета (структура, инструменты, процессы, best-practice от больших компаний) Услуга: аудит бизнес-процессов продаж Проблемы, которые решаю: - много людей в штате и продаж нет? не понимаете какая должна быть идеальная структура отдела продаж в интернет-магазине? - теряете звонки? не понимаете какие инструменты принесут наибольшую эффективность? - продажи есть, но все равно большая доля возвратов? - какая эффективность должна быть у менеджеров по продажам? - лучшие best-practice решения на основании моего опыта ✅ 2. Полный SEO-аудит с чек-листом для улучшения видимости сайта или нужна помощь в выборе платформ, не знаете какие модули или процессы внутри нужны? Услуга: SEO-аудит - Мало трафика с органики? Давно работаете с компанией, но чувствуете что можете больше - Как увеличить видимость? Видимость проекта растет очень медленно - Как переехать на новый сайт без потери трафика? Давно хотите сменить платформу, но боитесь потерять показатели со старого сайта? - У меня есть подрядчик, хочу провести аудит его работы ✅ 3. Аудит выбора CRM, будете четко понимать зачем вам нужна CRM и с помощью каких инструментов можно решить проблемы бизнеса и покупателей. - Зачем мне CRM система? Подробно опишу пункты, которые должна закрывать CRM для интернет-магазинов - Как коммуницировать с клиентами в Viber? Подробно опишу стратегию коммуникации в Viber. - Как коммуницировать с клиентами в SMS? Подробно опишу стратегию коммуникации в SMS. - Как продавать с помощью Email-рассылок? Предложу вариант стратегии Email-рассылок. - Что такое программа лояльности? Объясню на примере best-practice варианты внедрения программы лояльности. - Что такое маркетинговые коммуникации? Предложу стратегию и пошаговые инструкции. ✅ 4. Выбираете Digital-агентство и не знаете что от них ожидать? Помогу сделать правильный выбор и разработаем правильную Digital-стратегию. Как выбрать подрядчика для ведения рекламных кампаний? Получи подробный чек-лист. Сотрудники в штат или агенство? Помогу определится с этим непростым выбором. Как оценить эффективность текущего агенства? Покажу KPI на примере предыдущего опыта. ✅ 5. Нужна помощь в запуске рекламных кампаний? Что такое ЦА? Первый шаг для эффективного старта РК Эффективная работа с неосведомленными пользователями, пошаговая стратегия. Эффективная работа с осведомленными пользователями, пошаговая стратегия. Эффективная работа с клиентами, пошаговая стратегия. Эффективная работа с покупателями, пошаговая стратегия. ✅ 6. Нужна помощь во внедрении BI (Business Intelligence) сквозной аналитики для учета заказов по ROPO модели (Research Online Purchase Offline)? Зачем нужен BI? Подробно расскажу что такое BI и какие задачи он решал в больших ecommerce-проектах. Большие затраты на рекламу? Как определить самые ценные каналы трафика? Какие действия влияют на продажи? Помогу определить список действий, которые приводят к продаже.Call Center • Digital Marketing • eCommerce • Digital Strategy • Business Intelligence • Digital Transformation • CRM Integration • Sales Funnel Optimization • Online Retail •$1/min per minute— — 0
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