Substantial experience and outstanding skills as a Customer Experience Manager & Support Services with more than six years of experience in managing, mentoring, coaching, and leading Call Centre and Customer Service Teams.
Substantial experience and outstanding skills as a Customer Experience Manager & Support Services with more than five years of experience in managing, mentoring, coaching and leading Call Centre and Customer Service teams:- • Accustomed to working in fast-paced environments with the ability to think quickly, successfully handle difficult clients and resolve conflicts. • Excellent interpersonal skills, ability to work well with others, supervisory, and support staff roles. • Proficient in analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores. • Oversaw employee recruitment. Increased employee retention and satisfaction through effective management of issues such as compensation, benefits, and conflict resolution.
