Varena G. - ITILv3 Expert, ITIL 4 MP, CLSSGB, CLA

Let me help you and your organization to implement effective solutions that will: - Build a stronger alignment between IT and the business. - Establish processes and metrics to optimize user experience in customer value. - Improve service delivery and customer satisfaction. - Reduce costs through improved utilization of resources. - Provide greater visibility of IT costs and assets. - Minimize business risk and service disruption or failure. Why me? I am an accomplished IT professional helping companies establish governance and sustain high-level performance through a level of commitment, accomplishing ambitious goals, leading others by influence and passion to drive customer-focused solutions.