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Expertise

$3.33/min

Implement Practical ITIL Concepts & Best Practices to Optimize User Experience!

New Arrival

Created 3 years ago in Technology / Other

Let me help you and your organization to implement effective solutions that will:
- Build a stronger alignment between IT and the business.
- Establish processes and metrics to optimize user experience in customer value.
- Improve service delivery and customer satisfaction.
- Reduce costs through improved utilization of resources.
- Provide greater visibility of IT costs and assets.
- Minimize business risk and service disruption or failure.

Why me? I am an accomplished IT professional helping companies establish governance and sustain high-level performance through a level of commitment, accomplishing ambitious goals, leading others by influence and passion to drive customer-focused solutions.

Varena G. - ITILv3 Expert, ITIL 4 MP, CLSSGB, CLA

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Accomplished IT Leader that is passionate about all things ITIL! I have 15 years of experience in IT Service Management (ITSM), program / project management, business process re-engineering, and service delivery implementation. Demonstrated experience in establishing governance, sustaining high-level performance, and successfully implementing ambitious technology initiatives within IT, Finance, and Government organizations. Business and ITIL Strategist with the ability to develop roadmaps and plans to improve an organization to reach its goals and present recommended solutions to effectively overcome challenges and take continuous actions to achieve the set targets. Resilient and Entrepreneurial Thinker with a proven track record in working with various IT and business teams to develop processes that are impactful and in support of the organization’s mission, eradicating inefficiencies to substantially improve and optimize customer value through business and IT integration while building transparency within the organization.

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