Accomplished IT Leader that is passionate about all things ITIL! I have 15 years of experience in IT Service Management (ITSM), program / project management, business process re-engineering, and service delivery implementation. Demonstrated experience in establishing governance, sustaining high-level performance, and successfully implementing ambitious technology initiatives within IT, Finance, and Government organizations. Business and ITIL Strategist with the ability to develop roadmaps and plans to improve an organization to reach its goals and present recommended solutions to effectively overcome challenges and take continuous actions to achieve the set targets. Resilient and Entrepreneurial Thinker with a proven track record in working with various IT and business teams to develop processes that are impactful and in support of the organization’s mission, eradicating inefficiencies to substantially improve and optimize customer value through business and IT integration while building transparency within the organization.