Customer focused professional with 7 years of extensive background in Customer Experience within the Telecom industry. As a Certified Net Promoter Associate and Six Sigma Green Belt, I aspire to effectively utilize my knowledge and skills to achieve tremendous outcomes, and successfully contribute to organization’s goals, growth and performance in Services, Mobile Apps, Call Centers, Front Desks and Telesales KEY STRENGTHS Certified Six Sigma Green Belt Certified Net Promoter Associate and Country Champion Project Management Customer Experience Improvement Performance Optimization & Quality Control Reporting, WFM, Analyzing Leadership, Team Building, Conflict Resolution Training & Coaching Customer Surveys Online Customer Care (Social Media, Chat, WEB)