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MenuSales plan, if it's a new product how do I go about planning on setting up sales goals?
I have a new product which deals with loyalty with much attention for retention( value proposition). This is what I want to introduce into the digital world. I'm planning on preparing a sales plan to set my x number of sales goals within a year and so forth. However, how do I go about doing that? are there any steps or any general things to consider?. I understand my target market however generating leads or even looking for affiliate channels is a quite the task( I am open to do but the proper way). Any tips are helpful.
Answers
I have been away with a bad leg. And I don't agree with the answers so far (sorry). So to begin with, what resources do you have? Other people, time, money? These play a role in your choices and the reach you can achieve. If no one knows you exist, you won't get any customers, will you?
It all comes down to the daily behaviors you (and your staff and your other resources, if you have any) actually DO.
Suspects >> Prospects >> Customers
That's a generally accepted flow. Suspects are breathing human beings who MIGHT have a need for what you offer. Prospects have stuck up their hands and said, "Yes! I *am* in that situation which your solution can get me out of!" And customers have paid you for that solution.
An effective sales process is all about filtering. You filter suspects into prospects, and prospects into customers. So returning to daily behaviors, how many suspects a day can you encounter? And on average how many will filter into prospects? Of the prospects, how many can you filter into customers?
The more you can automate this process, the better. Especially the Suspect >> Prospect section. You do not want to be wasting your time on people who are unlikely to buy.
At first you won't know the exact ratios. How could you? Industry trends may be available to help your guess, but it will still be a guess. That's fine. Begin with a conservative ratio, and then improve as you get real feedback.
You have at least two approaches to reaching your X number for revenue. Either you can set the revenue target at the number you want to earn and work backwards to develop the behaviors and resources you require to reach it...or you can figure out the behaviors you can accomplish per day and work forwards to a possible total.
Example #1, Working Backwards:
You want to make $500,000 in the next 12 months.
Your revenue per sale is $1,000.
Simple division: you need 500 customers.
Let's say you're new and not very good at selling, so a reasonable ratio would be 15 prospects who have to be spoken to for one sale. That's 7,500 prospects you need to get into your funnel this year.
Building back from that, let's say conservatively you will require 20 suspects to learn about your existence to get one prospect to stick up their hand and say, "Yes, I might need that!" So now you know you need at least 15,000 suspects.
Daunting?
Now compare to your resources. How will you get in front of those 15,000 suspects? Who and where are they? How much does it cost to reach them? What process will you use to convert the 1 in 20 you expect to become a prospect? How long does this part of the process take?
And for the sales...out of the 15 prospects you must meet to get an order, do you have the time to personally do this? Or must you hire salespeople? Can you automate? How much does this cost? How long does it take to convert?
For simplicity's sake, assume it takes less than 30 days for the whole funnel to work and a suspect to go in and a customer to pop out. This means you must meet 625 prospects every month, or an average of more than 31 EVERY DAY!
This is useful information, isn't it? Because it tells you what you need for resources: it's unlikely you alone will be able to meet with 32 people in one day, every day, 20 days out of the month, isn't it. 5 or 6 is more likely for a moderate-ticket sale like this, right? Now you know you need a half-dozen more sales staff or you won't meet your target no matter how hard you work.
Example #2, Working Forwards:
You have 20 working days in the month. Each day you can meet with 6 prospects. That's 120 prospects a month to get your revenue from. At a 1 in 15 closing ratio, you can expect 8 sales in a month or $8,000 in revenue...
**and there you will be capped until you can apply more resources.**
This is critical to understand, as a single operator. There comes a point where you just can't do any better alone.
And continuing, you need 20 suspects to generate one prospect...that's 2,400 suspects you need to engage. Where are they? How will you reach them? Do you have the time--with blog entries, emails, what have you--to do this?
It should be obvious how you build in affiliates now. They have their own funnels with their own ratios, but you can forecast their conservative results on an individual basis.
Remember, your ratios will improve over time. You will learn the market's pain points, get used to the sales process, and be more comfortable closing.
Make sure your costs of customer acquisition--marketing, your time, sales staff and more--don't eat up your profit. Consider your pricing carefully. I teach people to begin with Price because it keeps them out of trouble, and focuses them on who they should be going after as their target market.
So you are talking about marketing. A sales plan is really nothing more than that. Anyone is good at pointing out "ways" you can sell something but the efficient Entreprenur will point out step by step how to do that in the sales plan.
If you have a prototype, begin showing to your potential future clients. Create a detailed description and persona of your typical customer... From the intent of use, frequency, typical hangout spots, number of friends or coworkers, nature of that friendship, nature of business approach, wealth, commute... Anything... Trust me- this helps a lot in curating your first list of leads to approach first. If you get that going those same leads could generate valuable referrals.
Now a days you don't have to spend your lifetime funding manufacturing on whim. Try leveraging social media and crowd sourcing for that as well and that will help you not only validate but also fund your first version and gain that first round of "customers"
not to pitch here, but give me a call if you want to discuss your opportunities here a bit more :)
Best of luck!
When setting goals, keep in mind the SMART acronym - your goals should be Specific, Measurable, Attainable, Relevant, and Time-Bound.
You should start out by evaluating your current position. Ask yourself:
- What’s our website’s current traffic from organic, referral, etc.?
- How many leads am I attracting per month?
- How many sales have we closed?
Then create milestones for your business by determining which metrics you'd like to achieve within a certain timeframe. What metrics are most important in selling your loyalty program? What's an attainable goal for those metrics over the next month? 3 months? 6 months? Year?
When you're starting from scratch, this is somewhat of a guessing game and you'll need to start generating results before you can get a strong sense of how attainable those goals actually are. But you should be fine-tuning your goals as you go, and it's okay to adjust them once you have some data to look at.
My first thought is forget the sales goals for a minute for two reasons they are just made up numbers so if you put them to low they will cause you to under achieve if you set they to high you might feel like a loser. You need to get out and sell and promote the heck out of your product. As you take off with your product you will have a better idea of goals if you want to do them then. Right now I see goals as an obstacle with no benefit except for the bank loan if you need one but they are otherwise a waste of time because it can steer you off the road. Put your full force of your energies to get your product in as many hands as you can. Do each day the number one thing to get your company off the ground and I would say that is sales, sales, sales. Be that one pointed.Call me if you would like to discuss it further....Ken
You should also discuss market trends. If you are a SaaS company, you should note vertical-specific software is becoming more popular. Try to predict how these changes will influence your business. Most sales goals are revenue-based. For example, you might set a total target of $10 million in annual recurring revenue. Alternatively, you can set a volume goal. That could be 100 new customers or 450 sales. Make sure your objective is realistic, otherwise your entire sales plan will be largely useless. Factor in your product's price, total addressable market, market penetration, and resources. Of course, you will probably have more than one goal. If you have territories, assign a sub-goal to each. Suppose your sales goal for the first quarter of the year is selling $30,000. Based on last year's performance, you know January and February sales are slower than March.
You can read more here: https://blog.hubspot.com/sales/ultimate-guide-creating-sales-plan
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath
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How to write effective follow up messages?
I am going to begin my answer to this question not talking about writing emails at all, but rather getting at the true source of the problem. Then we'll talk text. The problem with "follow up" messages is they illuminate something is missing in your sales process. Most people fly by the seat of their pants on sales process anyway, believing that only big companies need one. But *everyone* in the field of selling needs a consistent sales process. "To manage we must measure" is a process improvement maxim...and if we aren't consistent in our behaviors, how can we measure? How do you know why you lose some orders and win others? Do you just assume it's your personality, or your price, or your brand? That would be crazy!--and what salespeople do every day. You have given us a single sentence to work with (industry, paths to market, what prospecting/qualifying method you're using now, and other facts would have been helpful). So I don't know anything for certain about your sales process or lack thereof. However, the fact that "following up" is included in your steps and vocabulary indicates to me you are having conversations that go nowhere. If you had a conversation with a prospect and it didn't result in a clear understanding for BOTH salesperson and prospect what the next step was...your process failed. That's what leads to having to "follow up". Every time I see "follow up", the first letter of each word jumps out at me, and that's what I hear it saying directly to me. "FU, Jason. You screwed up." Determining what the next step is, and ensuring it is ultra-clear for both you and your prospect, is YOUR responsibility. It needs to be built right into your consistent sales process. Do it automatically, every time. Otherwise, you end up in this "mutual mystification" situation you're in, where neither you nor the prospect knows what's supposed to happen next. Leading to the plaintive, "Are we there yet?" email. No, we are not. We are nowhere near there yet. If in your qualifying conversation with the prospect you did not uncover the urgent reason they want to buy, do you think you are going to discover it in a "follow up" email? If you didn't find out how important (or not) moving ahead was to them in your live, interactive, back-and-forth dialogue...what makes you think you're going to get the answer in a dull, one-way, inert email? Doesn't that sound ridiculous? Having to "follow up" means you're chasing prospects. Stop doing that immediately, and work on qualifying more effectively. Is this prospect In or Out? A Fit with us or not? Do they have an urgent, important reason to work with us now, or not? Uncover this, and you won't have to "follow up". Most of the places selling falls down are where the salesperson and the prospect have left things in this state of "collective confusion". Each believes they understand what the other means and intends...but the truth is totally different. When a prospect says, "Leave it with me and I'll get back to you," at the end of your meeting, what does that tell you? Me, it tells me NOTHING! Except that I'm being "niced out" of the door. These are times to be a little assertive: "I appreciate that. How long do you think it'll take for you to have a look at it? When should we book a talk to discuss your decision or any questions you have?" Don't leave it to chance. In fact, your sales process ought to have you laying out this as part of the ground rules right up front: "Ms. Prospect, we'll meet for about 40 minutes, that's typically what these conversations are, and I'm sure you'll have some questions for me. I'll definitely have some questions for you, because I want to find out more about your operation and determine whether we're really a good fit for you. At the end of that time, we'll know whether we're a potential fit or not. If not, no big deal. No one will get mad at anybody. If we are a fit, we'll figure out what that next step looks like then. Make sense?" And if the prospect wants to add anything into the agenda, they can. Most salespeople never even lay out these simple ground rules. A consistent sales process is a series of steps. At the end of every step, either it's over or it continues. If it's over, you know why: it's not a fit for a specific reason (no need, the problem's not big enough for you to get involved, or the prospect has uncontrollable anger issues, for example). Over is not a bad thing; it keeps you out of trouble and away from The Client From Hell. If you goof up--and I certainly do from time to time, even though I work with this stuff every day; it happens fast and there's a lot to keep in mind--and you must write an email, you must get the train back on the rails. Let it read like this: Mr. Prospect, I appreciate you meeting with me on (date) about (topic). I forgot to make sure of something at the6 end of that conversation, and I'm hoping you can help me out. Turns out you and I didn't figure out what our next step will be. Now you've had some time to go over what we talked about. At this point, there can only be three possible outcomes: 1. You've reviewed everything, and it's just not a fit for you at this time. 2. You have looked everything over, but have more questions that need answering before moving ahead. 3. You are delighted with the idea and want to move forward, and were just waiting for me to give you this quick reminder of the project. Let me make this super-easy. If the answer is the first possibility, will you reply to this email with the digit '1', and I'll know you're no longer interested? If you want to talk further, please reply with '2' and I'll call you about the further questions you have. If you are ready to go ahead now that I've brought this project back on your radar, please call me at ### so I can get things started ASAP...or reply with '3' to this email, and I'll know to call you so we can begin. Thanks again, YOUR NAME ** This message doesn't chase. It gets things back on track. If your prospect ignores it and you don't get an answer, you can safely assume it's '1' and stop trying to "follow up". In sales, "Yes" is good, "No" is good, but "I need to think it over"--making you have to "follow up"--is torture.JK
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