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Clarity

Josh Weissburg

Boulder, CO

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

$6.67/min

13 Calls

10 Reviews

40 minutes
Avg. call

Customer Retention Customer validation Product Marketing Customer Discovery Customer Engagement Customer Insight Funnel Optimization

Call me to talk about

How to Message Customers

A lot of the messages that businesses send to try to engage customers are just a shot in the dark. They often end up being pretty annoying (think about your inbox). I help figure out what the context of each message you send is and how to choose the right content, channel and call to action for it.

http://citizentekk.com/2013/06/28/more-messages-more-problems/

Find the Good Customers

Signups are great and all, but what you really want are people who love your product. Until you get there, everything feels ambiguous: "which features should I build, how much should I charge, what channels do I use to acquire customers?" When you find your true believers, your zealots, then you get answers.

Answers 1
Reviews 10

Answers

Josh Weissburg answered

In scenario of a marketplace website is it wise to go live where you have limited suppliers to test your idea which may cause user disappointment?

It depends whether this is your first market or not. Going live with limited supply is usually inevitable when it's your initial marketplace launch. In this case, you should look for a differentiating benefit that you can control and deliver to your demand side customers regardless of how quickly your supply ramps up.

For example, when Lyft launched, there weren't many drivers (supply) so a taxi might be faster, but if you waited they would drive you wherever you wanted, even out of the city, whereas a cab usually wouldn't. Getaround offered lower than Zipcar prices in exchange for sparse supply and longer wait-times to get car owners to approve your rental request.

But if you have already launched in one market, I would focus on that before launching another. If you figure out those dynamics first, you will waste less time and money in the new market.

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Customer validation

New Product Validation

Launching Start-ups

Reviews

Josh was extremely helpful in helping me clarify messaging, and next steps. Thank you

Brandon Hakim Source: Clarity

Josh was super helpful and very knowledgable about customers from the business side and also the customer's perspective!

Anh Tran Source: Clarity

Josh is an expert in his field. Check out his blog at outbound.io. I learned alot from him. Great stuff on customer onboarding, activation and retention. Call him if you're looking to optimize your process. I'll certainly call him again.

Sedarius Tekara Perrotta Source: Clarity

Solid dude. Friendly with great insight into the industry.

Jevin Maltais P.Eng Source: Clarity

Wow. Awesome call with Josh. His guidance was dead on & so straightforward. If you’re doing validation and are hung up on anything, I would 100% recommend giving Josh a call. One of my best Clarity sessions yet!

Sarah Murphy Source: Clarity

Fantastic call. Very valuable feedback, spot-on for our topic. Friendly, insightful...Josh we'll be calling again!

Joseph Pigato Source: Clarity

What a great call! Josh was very helpful, knowledgeable and willing to share his startup experience, and specifically the customer development process. He is a passionate entrepreneur with a firm focus on the customer.

If you have an idea, and are in the process of beginning to do more formal problem validation/customer development, or even if you are simply looking to close the loop between customer feedback and your product, I would highly recommend connecting with Josh.

Grant Grigorian Source: Clarity

Josh is very knowledgeable in customer discovery and validation, especially for marketplaces. He patiently worked with me in thinking through these complex issues for my company. He is a key part of the Clarity ecosystem because customer discovery and validation are among the most important and difficult aspects of any early venture.

Omar Baig Source: Clarity

Josh is probably one of the best people I have met when it comes to early stage customer development. Here's a guy who can take a pulse on a large group of customers with relentless communication and make roadmap recommendations. Not only can he find clever, efficient ways of acquiring users, he obsesses about all the right retention metrics. Empathy is one of his key skills which let him connect to customers in very special ways.

I will take every chance I can get to work with him!

Dhruvkaran Mehta Source: LinkedIn

Josh played a key role in the smooth running of Getaround's marketing team. Josh could take a high level problem such as improving our member's understanding of the product, then research the problem, identify the issues, develop a plan and then recruit the necessary resources to carry it out. He could handle the both the high level creative problem solving as well as the myriad day to day details necessary to execute those plans.
I was able to rely on Josh to manage the details on multiple projects at once and keep them all moving forward. Josh is a great all-around asset, and I would definitely hire him again.

Mark Harnett Source: LinkedIn

Member since June 2012