How to Message Customers

Josh was extremely helpful in helping me clarify messaging, and next steps. Thank you

Josh was super helpful and very knowledgable about customers from the business side and also the customer's perspective!

Josh is an expert in his field. Check out his blog at outbound.io. I learned alot from him. Great stuff on customer onboarding, activation and retention. Call him if you're looking to optimize your process. I'll certainly call him again.

Solid dude. Friendly with great insight into the industry.

Wow. Awesome call with Josh. His guidance was dead on & so straightforward. If you’re doing validation and are hung up on anything, I would 100% recommend giving Josh a call. One of my best Clarity sessions yet!

Fantastic call. Very valuable feedback, spot-on for our topic. Friendly, insightful...Josh we'll be calling again!

What a great call! Josh was very helpful, knowledgeable and willing to share his startup experience, and specifically the customer development process. He is a passionate entrepreneur with a firm focus on the customer.

If you have an idea, and are in the process of beginning to do more formal problem validation/customer development, or even if you are simply looking to close the loop between customer feedback and your product, I would highly recommend connecting with Josh.

Josh is very knowledgeable in customer discovery and validation, especially for marketplaces. He patiently worked with me in thinking through these complex issues for my company. He is a key part of the Clarity ecosystem because customer discovery and validation are among the most important and difficult aspects of any early venture.

Josh is probably one of the best people I have met when it comes to early stage customer development. Here's a guy who can take a pulse on a large group of customers with relentless communication and make roadmap recommendations. Not only can he find clever, efficient ways of acquiring users, he obsesses about all the right retention metrics. Empathy is one of his key skills which let him connect to customers in very special ways.

I will take every chance I can get to work with him!

Josh played a key role in the smooth running of Getaround's marketing team. Josh could take a high level problem such as improving our member's understanding of the product, then research the problem, identify the issues, develop a plan and then recruit the necessary resources to carry it out. He could handle the both the high level creative problem solving as well as the myriad day to day details necessary to execute those plans.
I was able to rely on Josh to manage the details on multiple projects at once and keep them all moving forward. Josh is a great all-around asset, and I would definitely hire him again.