When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.