Loading...
Expertise
Menu
I Will Help You Retain Your Customers and Create Remarkable Customer Experiences
Created 9 years ago in Business / Getting Started

For almost twenty years, I've helped small, medium, and large companies create remarkable experiences for their customers and clients. In the typical business, somewhere between 20-70% of your newly acquired customers will quit doing business with you before they reach their 100 day anniversary. If you can get them to day 101, the typical customer will continue to work with you for 5 years. The First 100 Days are CRUCIAL to the lifetime value of your customer and I can show you how to maximize that experience to help you gain a customer for life.
Related Topics
Joey Coleman
Minneapolis, Minnesota
Send Message
When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.
Reviews (7)
I had an incredible call with Joey! He knocked it out of the park, delivering high-quality content by truly listened to my questions. Few have the superpower to listen, digest, and rapidly articulate fresh perspectives, but Joey is one of them.
Joey exemplifies what he teaches—actively listening and providing tailored, insightful responses. He not only shared valuable content but also modeled exceptional customer experience.
Thank you, Joey, for such an engaging & enlightening call!
Source: Clarity Dr. Sarah J Huibregtse May 20, 2024Fantastic value. I got ideas not just for my clients, but for all business relationships, going forward. Joey showed me how to take the reason I started my business - loving on people - and make that the thing that sets me apart. I know for a fact this will leverage my business to the level I want it to be. Thank you, Joey!
Source: Clarity Julia Bowen Apr 2, 2019Joey took the time to review the material, asked very insightful follow up questions (both for his clarity and ours), and presented ideas that are exactly what we were looking for. This conversation really simplified a process that was becoming quite daunting. Thank you Joey!!
Source: Clarity Jenny Shtipelman Feb 7, 2019Joey was thoroughly prepared for our call, respectful of my time budget and delivered tremendous value on andnafter the call. If you’re looking to thread the needle on your customer experience this is worth it.
Source: Clarity Josef Brandenburg Nov 16, 2018Joey is great and really knows his stuff! In just 45 min he was able to give me several great ideas to improve my customer retention, improve client experience, and grow my business. Highly recommended!
Source: Clarity Steven Hadley Jun 28, 2018Great call and advice! Very excited to put into practice my 5 pages of notes.
Source: Clarity Joey Karam May 8, 2018the startups.com platform
Copyright © 2025 Startups.com. All rights reserved.