Highly skilled manager with experience in program management, client services, and account management. Specializes in field and inside sales development strategies, as well as in sales processes, lead management, sales organization management & team design. Performed organizational audits that aligned business requirements with staffing plans and processes to enhance teamwork and team performance. Has experience working with SaaS for B2B, B2C and B2G customers in the United States and Canada in the telecommunications, local government, food equipment and media & entertainment industries. Strong relationship builder, competitive with excellent communication skills that works cross-functionally with internal and external teams to ensure the project get completed. Excellent working knowledge of overall customer management processes, marketing, sales, customer service, and face-to-face processes, as well as in recruitment, human resource development and training.