Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

I am help subscription-revenue based companies who place customer success as a top priority. Projects typically include defining and implementing the customer journey, customer campaigns, customer success playbooks, customer maturity scoring model as well as customer success reports and dashboards. I'm an expert on onboarding, change management and creating powerful QBR sessions that will transform your customer journey.

I am an accomplished strategic business leader with over 15+ years of effective, energetic leadership in information technology, high-level consulting, strategic marketing and operations management. I have proven expertise aligning business goals, improving performance, enhancing productivity, all things Marketing, team motivation, driving revenue and profit growth. Specialities include: Business/Market Analysis, Competitive Assessment, Strategic Planning & Execution, New Business Development (B2B & B2C), Managed Sales, P&L ownership, Customer Acquisition/Retention/Management, All things Marketing, Product Development, Product Management, General Management, Operations, Brand Reputation Management, Communication with Multiple Stakeholder Groups (Internal & External), Customer Experience, Partnerships, Negotiations, Operations, Technology and Services.