I am a passionate advocate for continuous learning and a firm believer that healthy debates and conflicting opinions foster innovation and bring exciting ideas and solutions to life. My expertise lies in building high-performing teams rooted in trust and collaboration, enhancing user experiences with service management principles, and nurturing a culture of excellence and continuous improvement. With 20 years of experience spanning roles from Service Desk Agent to Director and Head of Service Management, I bring a wealth of knowledge to the table. My 15 years in leadership roles, coupled with numerous certifications (ITIL, HDI, DevOps) and advanced degrees (Master and Executive MBA), have equipped me to drive service innovation and leadership.

The last 11 years have been spent at IBM and then as a contractor solely setting up new operations (otherwise called service management, service delivery), all customer focused; - Mars - P&G - Aviva - UK Government; Blue Badge - Hempel - Shell - Thomas Cook If anyone requires help setting up and running a team, with tools, processes, etc. that focuses on practical means to deliver value and demonstrate you were the best supplier the customer chose, rather than text book ITIL advice, I would be honoured to help out. This is because I have repeatidly performed this actioned to high profile customers, including the running of the accounts afterwards. Last updated June 24

Award-winning startup pitch coach Investment from Dragons' Den (Shark Tank) Global Forum for Innovation and Entrepreneurship http://www.infodev.org/articles/global-forum-2013-overview-page m2Work World Bank Best mobile app (Europe, Middle East and Caucasus) Special Award StartUp Cup Best Innovative Project 2012 From Idea to Market Competition And more.. Raised money for my own startups and helped others

Coach, Trainer & Keynote Speaker specializing in Service Management. I assist, encourage & challenge individuals and teams to become the best possible version of themselves.

Founded 3 companies, 1 FTSE & 1 Sold. I offer advice on CRM, ITSM, Sales Management and Customer Service.

Founder: CleanIt; marketer, human rights advocate, development consultant and social media marketer

A great believer in pre-consulting (Whereby you hire someone like me to procure and do initial analysis before hiring anyone other big consultancy) Leading on many designing/re-engineering processes, workflows and technology solutions for systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity. A strong people manager and mentor, which develops and manages people to deliver value-for-money IT and digital services being the made advisor to CXO's on IT Strategy. A qualified PRINCE2 practitioner providing simple project management skills to any project an avid user of the One Page Project Management tool. I have the added advantage of a military background which demonstrates the understanding of the importance of the team approach and understanding people and creating a great performing team. The insight to see the bigger picture and understand the objectives of an organisation, and how technology can assist and support these aims, giving benefits realisation to any organisation. I look where I can to formulate and shape the corporate IT strategy and ensure that it adds value by supporting business strategies and objectives, achieving competitive advantage and solid ROI business cases.

I´m a Industrial and IT Engineer with more than 13 years of proven experience in Business, Process and IT Consulting Services. I have developed projects for middle and big companies in Chile and abroad, mainly in countries of Latin America and the Caribbean. I have developed Consulting Services for telecommunications companies, mining companies, highways, in government sector and insurance companies.My experience as a Consultant is related to execution and management of Business Transformation Consulting, Management Consulting, Program & Project Management and Implementation of Information Technology Solutions in companies.....................

I'm an experienced (and ITIL certified) Incident Manager in one of the market's leading IT companies. I've been known to frequently streamline the IT processes (Incident, Problem, and Change). Aside from that I'm an MS Excel tutor who can teach you to use the build-in functions more effectively or just help you improve the reports you're dealing with.