Digital Transformation

Sachin Kumar

Delhi
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I am an IT leader with over 25 years of global experience driving digital transformation and service operations across leading multinational corporations in various sectors, including Travel Tech, Fintech, Telecom, FMCG, Hospitality, Banking and Finance, Hospitals and healthcare, eCommerce, Tech Support, and Government. I bring deep expertise in building and leading high-performing IT organizations, having successfully managed and mentored teams of over 300 engineers who support mission-critical systems for billions of users. Under my leadership, traditional IT divisions have been transformed into smart, automated, AI-powered operations, shifting from cost centers to strategic profit centers. I specialize in delivering scalable, resilient, and cost-effective IT solutions that align with business goals and drive measurable outcomes. ► Strategic Planning & Operational Support: Dedicated leader with a passion for results and a proclivity for aligning technology teams to achieve greater business objectives. Spearheaded the execution of strategic plans and service/operational goals to hit key performance metrics that support enterprise expansion. ► Operational Excellence & Improvement: A proven track record of successfully analyzing and solving critical business problems. Increase organizational effectiveness by continuously assessing, initiating, prioritizing, and driving technology solutions. ► Engineering Capabilities: I am a strong, result-oriented engineering leader and expert in designing and delivering cost-effective solutions to any business problem about their IT services. I have the expertise to optimize operations support, process automation, and the design of auto-remediation and self-healing systems to absorb an organization’s growing business and IT needs. Areas of expertise include but are not limited to the following: - 24/7 Site Reliability Engineering & Operations - 24/7 IT Services Management (Incidents, Problems, Change management) - DevOps - AIOps, MLOps - AI, Machine Learning & Data Science - Infrastructure NOC, - Corporate IT Services & Tech Support - Cyber Security - Digital Transformation & Smart Automation - Database engineering - Application Engineering & Support - Cloud Management (AWS, Azure, GCP, OpenStack, Oracle Cloud) - ERP Selection and Implementation - Data Center Operations - Software Design, Development & Support - AI Model Selection & Integrations (MCP, RAG, LLM’s) - Large Language Model (OpenAI, Anthropic, Mistral AI, MetaAI, Cohere) for AI Selection and Implementation - GenAI - IT Service Delivery and Service Support - Product Management - Compliance, Safety, and governance product selection and implementation - Disaster Recovery, Business Continuity planning, DR site setup, and Risk Management - IT Budgeting, Contracting, Customers, Vendors, Partners, Relationship Management - People & Resources Hiring, Training, and Retention. I have successfully delivered over 2,000 IT projects, including more than 500 AI-enabled and 50 LLM-integrated projects, across various internal and client-facing initiatives for HR, Sales, Marketing, IT, ITSM, SRE, and Corporate IT.