IT Infrastructure Reliability Engineering

Sachin Kumar

Delhi
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I am a leader having more than 24 years of IT industry experience. I have a strong acumen with an expertise of building, leading and mentoring a large-scale IT projects comprising of 300+ engineering staff supporting millions of customers every day. I have a strong expertise in both On-premise and Cloud Operations and have built and headed 24/7 Site Reliability Engineering Operations, DevOps Global Infrastructure Tech Support & IT Service Desk teams, Digital Transformation & Automation, ITSM Desk (support Incidents, Problem, Change Management), Database Support, IT Compliance, Corporate IT Policies framework design, Smart Automations, Project, Program, Product & Portfolio Management, & Cyber Security Operations in global corporations leader in Travel Tech, Fintech, Telecom, FMCG’s, Hospitality, Banking & Finance, Online Services and eCommerce, Tech Support Centres, Oil & Gas & Government Sectors. Under my leadership, I successfully turned a traditional IT division to Smart, Automated, AI powered and Cost-effective IT division that further turned from a Cost Centre to a Profit Centre. ► Strategic Planning & Operational Support: Dedicated leader with a passion for results and a proclivity for aligning technology teams to achieve greater business objectives. Spearheaded the execution of strategic plans and service/operational goals to hit key performance metrics and support enterprise expansion. ► Operational Excellence & Improvement: A proven track record of successfully analysing and solving critical business problems. Increase organisational effectiveness by continuously assessing, initiating, prioritising, refining, and driving technology solutions. ► Engineering Capabilities: I am a strong result-oriented engineering leader that provides a cost-effective solution to any business problem pertaining to their IT services, I have an expertise to Optimise Operations Support, Process Automations, designing of Auto remediation and Self-healing system to absorb organisation’s growing business and IT needs. Areas of Expertise but not limited to the following: Digital Transformation and Automations  24/7 Site Reliability Engineering and Operations.  24/7 Infrastructure NOC Operations Canter Design and Management.  24/7 Monitoring of all the Network applications, servers, devices, Mobile Apps, Customers Behaviour, Cyber Security Threats, IOT Devices etc and anomaly response.  24/7 DevOps and Tech Support Canter design .  Good hands-on expertise in both On-premise servers, Data Centres and on Cloud operations networking devices like Multilayer-switches, Routers, Wireless controllers, Teleconferencing systems Desktop hardware’s, software’s.  24/7 Cyber Security Operation Centre Design and Support with VAPT assessments.  Project Management (Agile and Scrum).  Infrastructure and Cyber Security Major Incidents and Escalation Management.  Disaster Recovery, Business Continuity planning, DR site setup, and Risk Management  ITIL functions like Incident, Problem, Change, including CMDB design and support.  IT Budgeting, Contracting, Customers, Vendors, Partners Relationship Management.  People & Resources Hiring, Training, Mentoring & Development and Retentions.  Business capacity planning and building.  Design of IT Service Support SOP’s, Technical Documentations, Guidelines, Customers Documentations, Corporate Security Policies, Users IT Assets usage policies etc.