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IT Infrastructure Reliability Engineering and Operations
Created 6 months ago in Technology / Other
I have over 24 years of experience in diverse areas of IT in Retails, Ecommerce, Fintech, Travel-Tech, Consumer goods, Online Services, Government, Oil and Gas, Telco’s, Banks etc. I have worked on over 2000 IT small, mid to a large-scale project. I have strong expertise in IT Infrastructure Reliability Engineering, with my innovative solutions, AI Powered Observability and Monitoring System, BOT’s and analytics, I constantly retained over 99% availability of all the IT services with superior customers experience, even during high peak time (during festivals) and saved millions of dollars of the companies. With strong const savings efforts I achieved most optimized cloud services. I have strong knowledge of Cyber Security and have successfully responded to thousands of security threats and vulnerabilities; I also introduced AI in Cyber security and automated several toiled processes. I headed IT Software and AI Products design and development and delivered more than 3000 AI powered BOT’s, Analytics dashboards, Observability and IT infrastructure Monitoring systems that saved million dollars of the companies.
I have helped all type of organizations including startups who are deeply struggling with the reliability of their IT infrastructure and services and lost huge revenue during peak business time or festival demand. My key areas of expertise are listed below but not limited to the following:
Digital Transformation and automation
24/7 Site Reliability Engineering and Operations.
24/7 Infrastructure NOC Operations Centre Design, setup and Management.
24/7 Monitoring of all the Network applications, servers, devices, Mobile Apps, Customers behavior, Cyber Security Threats, IOT Devices etc. and anomaly response.
24/7 DevOps and Tech Support Canter design.
Good hands-on expertise in both On-premise servers, Data Centers and on Cloud operations networking devices like Multilayer-switches, Routers, Wireless controllers, Teleconferencing systems Desktop hardware’s, software’s.
24/7 Cyber Security Operation Centre Design and Support with VAPT assessments.
Project Management (Agile and Scrum).
Infrastructure and Cyber Security Major Incidents and Escalation Management.
Disaster Recovery, Business Continuity planning, DR site setup, and Risk Management
ITIL functions like Incident, Problem, Change, including CMDB design and support.
IT Budgeting, Contracting, Customers, Vendors, Partners Relationship Management.
People & Resources Hiring, Training, Mentoring & Development and Retentions.
Business capacity planning and building.
Design of IT Service Support SOP’s, Technical Documentations, Guidelines, Customers Documentations, Corporate Security Policies, Users IT Assets usage policies etc.
Software Development and Software Project Management
AI Product Design, Development and Support.
CRM Integrations and Support.
IT Service Management Products Selection and Integrations.