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MenuWhere are the best resources for learning account management?
(selling deeper and wider in an existing client organization)
Answers
Focus on improving your sales skills and delivering constant value to your accounts. With that in mind, I would recommend:
"If You're Not First You're Last" by Grant Cardone
"Closers Survival Guide" by Grant Cardone
"Fanatical Prospecting" by Jeb Blount
It depends on where you're starting. I'd start with New Sales Simplified by Mike Weinberg. It's a great primer that teaches what's "possible" in places like this.
Then, I'd really try to get with client selection and balance activities between Salmon and Whales.
You want to find people that can grow, are in healthy categories, and that may take more effort to get the initial sale, but will have bigger opportunities once you're there.
Read these books bro.
Branding Pays
Career Kred
Pivot: The Only Move That Matters Is Your Next One
The 5 A.M. Miracle: Dominate Your Day Before Breakfast.
First 90 Days: Proven Strategies for Getting Up To Speed Smarter and Faster
Ps-If you are not a good reader, you can call me and i will guide you all through.
Stay blessed man.
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I currently own an LLC. But i want to make sub-companies in diff service fields. How can i structure that especially when it comes to taxes?
From the IRS point of view sub companies without an FEIN are the same as the mother company. Just add their names and profit and loss on your taxes. Sub companies with a FEIN but not incorporated are the same as the mother company, nothing extra to do here either. Sub companies with a Fein and Incorporated as a LLC is just multiple companies, just add them to your taxes the same you would if you worked at 2 jobs. Sub companies with a FEIN and incorporated as a Corporation is no longer a child and must do its own taxes separately. There's nothing to "Structure" really because IRS don't care where your money is coming from, as long as you report that it is coming from somewhere so it can be taxed and tracked. I'm not an accountant just a fellow business owner, and i've been successfully doing my own taxes now for over 20 years.CA
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How do you start a client meeting?
Are you referring to doing an intake call, discovery call, sales call...?NC
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How can we get happy clients to actually give referrals?
You need to make referrals a condition of doing business with you and do it upfront. Also, automate the referral ask. More details on "how to" below. To do this: During your first interactions with a client (NOT after you have delivered or closed the sale, that's a rookie mistake), you can tell them.... "Listen, it's our job to treat you guys so well that you'll not only come back to us over and over again when you need help...it's our job to treat you so well that you'll feel comfortable with us enough to send your friends and colleagues our way when they need our help. Does that make sense?" When they say "Yes" (and they won't say no) you say, "OK great, the way we do that is through referrals. So once you're happy and successful with us, we'll occasionally ask you for a referral. So, you get great work from a team you know and trust and you also get to connect people in your network to a service that you know works well so you look like a rockstar to your network.I want to make sure we can agree to that upfront? This is how we do business here and it holds us accountable to you and makes sure we deliver the absolute best product/service you've ever seen. So once you're happy will you send us referrals?" Once they agree, you now have permission, and a verbal contract that they will send you referrals. Now, treat them like gold with this mentality that you not only want to give them a great finished product, but you want them to refer you. That should drive the work. Once you've delivered...ask for the referral. Don't make the rookie mistake and just say one-time "hey do you know anyone that you could refer us to?" That will rarely work. Instead, ask "Hey, do you remember when we started this project and we both agreed that if we delivered and made you both happy and successful that you would refer us to people in your network?" Pause, shut up and listen, and let them say "yes". Ask them first "So are you happy with what we've delivered?" Pause, shut up and listen, and let them say "yes". If they hesitate at all, they aren't happy and won't refer. Don't hold back and dive-in deep here. Say "I sensed a little hesitation. What's up? What are we missing? I want to help." Figure out what's wrong, fix it, then ask them if they are happy. Then say, "well I've been looking at your connections on LinkedIN and I noticed you are connected to (enter 2 names and company names here). Can youintroduce us so we could have a conversation and get to know them?" The above means you have to do the research. You have to do the work. But the work upfront is much easier than dealing with a cold prospect. Most salespoeple/organizations just don't respect referrals enough to make them a priority. It's their loss and your gain if you follow this simple process. It's work. Just do the work and you might also find you get to know people and enjoy it. These are your customers. Treat them like people. Take care of them and they'll take care of you. Once you make the ask, continue to mine referral leads and ask once a month. Follow-up until they answer. Follow-up until they tell you to stop. Phone is best but email works too. Use it as an opportunity to maintain and develop the relationship. Truly care about your clients and they will never tell you to stop following up. It will be like talking to an old friend and often this process leads to more sales from your past clients as you stay top of mind. Want to automate this process... FULL DISCLOSURE FIRST: I co-founded www.referralriver.com If you want to automate the referral ask, try ReferralRiver. It's free and uses artificial intelligence to automatically research who is in your client's network and make the referral ask at the right time every month. It reduces your work significantly while you just Cc'ed on an email from your existing customers to new referral leads. It's freaking magical. There are other services out there as well like LeadDyno (more of an affiliate program). You should try it all but the truth is that you have to make the agreement upfront and you have to get serious about making referrals a priority. Book a call with me if you want to ask me any questions. Happy to help.PW
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How do i get more clients?
Getting more clients on Clarity.fm, or any consulting platform, involves a combination of optimizing your profile, showcasing your expertise, and actively marketing your services. Here are some strategies to help you attract more clients on Clarity.fm: Optimize Your Profile: Complete your profile with a professional photo, a clear and compelling headline, and a detailed bio that highlights your expertise. Clearly define the topics you can advise on and specify your experience and qualifications. Include any relevant certifications or achievements that demonstrate your expertise. Set an Attractive Rate: Price your services competitively, considering your experience, expertise, and the market demand for your skills. Request Reviews and Testimonials: Encourage clients to leave reviews and testimonials after your consultations. Positive reviews can build trust and credibility with potential clients. Promote Your Profile: Share your Clarity.fm profile on your social media channels, LinkedIn, and other professional networks. Include a link to your Clarity.fm profile in your email signature and on your personal or business website. Specialize in Niche Topics: Consider specializing in a specific niche or industry. This can make you more attractive to clients seeking expertise in a particular area. Be Responsive and Professional: Respond promptly to inquiries and messages. A quick and professional response can make a positive impression on potential clients. Offer Free Content: Share your knowledge and expertise through blog posts, articles, or videos related to your consulting services. This can help showcase your expertise and attract clients. Use Keywords Effectively: Optimize your profile with relevant keywords that potential clients might use when searching for experts in your field. Participate in the Community: Engage with the Clarity.fm community by participating in discussions, answering questions, and providing valuable insights. This can increase your visibility within the platform. Advertise: Consider using advertising options to increase your visibility on the platform. Remember that building a reputation and attracting clients takes time. Consistently delivering high-quality consultations and actively promoting your profile will contribute to your success on Clarity.fm.AO
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Should we offer a referral bonus to my clients?
I think you have your answer if clients are welling to refer without a fee. If there is a fundamental reason (for instance, you want to influence the pipeline for new prospects), then why don't you segment some of your clients and test the monetary referral aspect at a lower than intended rate. If you find the quality of prospects doesn't tarnish when doing so, you can release it out to all clients. However, if there is no effect or you are not getting the return from those prospects they refer - you can always discontinue the referral program (and go back to clients referring without a fee). I think you will have a gut feeling + seeing the #'s if there are cases where clients are doing it for the money (i.e. prospect quality is down). If this answer resonated with you - feel free to request a followup call. Many thanks and good luck!TB
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