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MenuHow can one mimic a bold pricing positioning to become a premium brand vs. a mid-range brand?
If Product A & B are identical, what can be a reason that Product A sells 5x more than B successfully?
I love button up short sleeve shirts, I usually buy them at $15-$30. I came across one I loved, but it costs a whopping $85...
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Many people in consumerist countries buy on emotion. It isn't the same at the lower end of the market, so brands lose out massively in that space, but they aren't really too worried about it given the disposable income available elsewhere.
Branding involves understanding how your 'badge' makes your customers feel. There has to be a congruence between what they see and thus imagine. Oddly, this can also include what they can almost smell and taste! Even though those are not at any point defined in the brand strategy per se.
The first thing is to identify your market segment. In the example you gave, ask yourself what is it you do? How old are you? Do you have children? What sort of job do you do? Are you happy with it? How much do you make? What sort of house do you live in? What other things do you like? etc. etc. etc. these all form what is known as a 'customer persona'. You may even help yourself along by cutting out items from magazines which help visualise answer to those questions or even create and cut out a large cut-out of that archetype.
I do this a lot in different capacities, especially in IT and tech, since that is the market I revolve in most. I can definitely help with the strategy, but I'm going to say something quite odd. If you are thinking to, DO NOT contact me about manifesting it ;) As you can probably tell, there are two parts to this. The first is the strategy which I can do with my eyes closed. The second is the branding exercise, which involves the folk focussed on the emotional aspect of the process, even if they lack the strategic oversight or plan.
If I were you, I'd find someone who has both. The strategic 'cognition' and the emotional/EQ skill. That is the sort of person you need or you can find people that work well together and use them both.
Very best of luck!
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Imagine your best friend is arrested for a crime you know they did not commit, if convicted, they would be sent to jail. You need to hire a lawyer. The lawyers have the same level of experience. The only difference is the price. One is $50/hour, and the other is $600/hour. Which one do you choose? Most people would want the $600/hour lawyer because they are perceived to be higher quality and it gives you the piece of mind that you are doing everything for your friend. This mindset is the same when people buy shirts, food, cars, or services. A cheaper cost leads people to assume there is something wrong with the product.
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Purchase decisions are made based on presentation and then need. The same products presented in different methods will sell drastically different. Think about this, shirt A & B are identical, Shirt A is presented in a comfortable nice store with a well dressed sales person and Shirt B is neatly folded and layed out in a street vendors trunk. At the same price, shirt A will sell better. The only difference, presentation. This too is the reason a great web store design is needed in the online world.
As a branding consultant, you'd expect me to say that the brand is the answer. Often it is, but not necessarily in the example you gave.
You found a shirt you "loved", and it appealed to you (I suppose) BEFORE you had noticed anything about the brand label. If you found the expensive shirt alongside the less expensive shirts in the same store, then there was no difference in context. So we can't credit the branded environment either.
In your example, product quality itself is what mattered – material, design, etc. Branding might make a difference, but it didn't in this case.
Let's not forget the simplest things. Better products are more desirable and therefore can sell for more. The challenge is to place products in front of people who will not only want them but who are likely to pay the asking price. If you put the shirt back on the rack, then others might be dong likewise; and it isn't clear to me that their higher price point is working.
Branding can make a difference in how people regard a product. But product quality itself has an equal claim.
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Ideantical products? That's hard to imagine but, even if the two products respond to the same need, there is definitely a reason why a product sells more than the other one. At the moment of purchasing, the emotional side is definitely a reason, like the customer's mood in that particular moment in time. But answering that these elements make the difference is reductive.
There are a few factors to consider. First of all the life span. How long has each product been around for? If one of them was launched earlier it has a bigger chance to win a larger share of the market. Second, the way those products are advertised; some marketing campaigns definitely add a value to the product's success. The quality of their online presence is determined by Marketing initiatives too and by the time and ideas developed around those initiatives. Furthermore, the opinions of the end users about the quality or effectiveness of the product is a key value to create interest in a product rather than another.
But one thing to definitely consider is the way the products are presented, the feelings created around them, the quality of the communication of its benefits. For instance a product that is presented with a number of good case studies is able to gain more attention and the customers can identify themselves with that particular story.
A number of customers is definitely acting emotionally, but details make the difference. So, if you want to win a client, always try to show that your product is much more than what they think, and make sure you deliver that promise.
Last but not least, if you don't know who you are talking to, it's quite hard to explain your values in the right way. So make sure you understand very well your audience and you talk to them in the right way.
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Think of the hotel industry: List price is a key driver of perception. An expensive hotel will attract you because you'll think this is where "good" people go and service must be outstanding. Also, an expensive perfume isa perfume for the stars. That being said, that premium price will convey an explicit or implicit customer promise and that's where you need to be true to it. This does not mean your product or service have to be the same as the all the expensive ones. It means you have to find a "hook", something that will make you different and justify the price: Shopping experience, customer service, unique material etc. can be differentiators. You usually find this through a mix of intuition, direct customer experience, and confirmation through research.
If you're not able to say why your product is not worth an expensive price, it's better to sell it for cheap, but you may be losing a lot :-)
Hope this helps!
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I think it really comes down to the consistency of your branding—namely, your visuals. There are more e-commerce websites than there are customers. Use branding as a way to reinforce the quality that your customers are buying into. Achieving visual consistency (product photos, style/editorial shots, banners, logo/identity, etc.) will complement your move to be a premium brand. That's a classic example of how branding can become a powerful tool to achieve your business goals.
When you pay $85 for a shirt, you're buying into a brand.
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I believe that if you dream to become a premium brand using bold pricing positioning you have to follow the price positioning strategies. Each strategy has it’s own advantage. Let us look at them one by one.
1. Skim: This strategy clearly positions your company above the rest; it tells consumers something is special about your products. We can smell the fried onions and seared, aged prime meat already. To skim, set your prices higher than the competition does to “skim off” customers who are willing to pay more.
2. Match: This strategy puts your pricing on par with the competition, but not necessarily for all rates. To match, set one rate comparable to your competition and another slightly higher. This allows you to stay competitive for a larger pool of customers yet does not undercut the competition.
3. Surround: This strategy positions your first room type as the cheapest in the market but offers your rooms with better options at a price that’s close to your competitors’ first available rates. Hence, you are “surrounding” the middle market, hoping to capture customers willing to pay in those ranges. For example, look at Sizzler’s $16.99 sirloin steak and lobster special.
4. Undercut: By undercutting your competitors’ rates in some categories, you can potentially attract more customers. Take this example from the hotel industry.
5. Penetrate: Being the low-priced option in your market has benefits and drawbacks. For new establishments, low prices often seem the best way to entice consumers to try their products. Do your prices reflect how consumers value your hotel or restaurant? Here is what consumers see as they peruse online hotel options; those using penetration pricing certainly stand out.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath
Related Questions
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Is it ok from a brand perspective to have different color schemes for your logo for different purposes?
Building a brand takes more than a logo. With that said, consistency is key for obtaining a competitive advantage that speaks to your market for longer. I would recommend against using different styles and colors for various purposes and instead maybe avoid using in lieu of the logo use maybe instead borders or patterns that use your logo's or brand colors. The idea of a logo is to engrave a mission or product into potential customers when they simply see the brand or logo... Once a logo is pushed and promoted you can strengthen that image by enforcing the brands colors through different materials or media :)
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Is changing my personal name (or use another name) good for business?
I lived in the US for 28 years before returning to Russia. My name is not easy for Americans to pronounce (anything outside of the Anglo-Saxon standard names seems to fit that category). Short version of Stanislov is Stas, so I went with that for them, but I never would change my name. Take pride in the name you were given and the culture you came from. Your parents gave you that name and you have it for a reason. Just because others don't pronounce it just right is no reason to throw away your culture. Oh and Misha is the short Russian version of Michael, if you americanized it, it would have to be Mike.
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What are the pros and cons of branding under a personal name vs a brand name?
If you are going to lead the workshops: Start with personal branding. Workshops and coaching are by experts and I'd recommend building a personal brand first. People should build trust in you. Then your offerings. Each offering that you have - a workshop, a coaching program etc. - should have it's own branding. You may even have separate websites for each of your offerings. If you are only organizing the business and not going to lead the programs yourself: then you got to do a corporate branding. So people relate to the organization more than individuals delivering the programs. The coaching / self help / personal development / health industry is full of examples of both branding strategies. If you study a few cases, and their business models, you will gain better insights on why they chose their branding strategy. And you can even question if the strategy worked or not. I hope this gives additional perspective to what you are thinking. Feel free to contact me if you want to discuss this further.
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How do I define a client avatar for people or businesses requiring branding and design services?
What a great question! You are on the right track. First, lets define Avatar as "An icon or figure representing a particular person." In business application, an avatar is a representation of your ideal client/customer. A business may have multiple avatars representing several target demographics. Some prefer to distill this down to one person as an “avatar.” I recently interviewed super entreprenuer John Lee Dumas of EOfire.com and he has a very clear Avatar he calls "Jimmy" that he uses for business decisions you may want to check out. I hope that you have already gone through the exercise of your UVP, or Unique Value Proposition. If not, may I suggest the worksheet on this page, first: http://bit.ly/1kYTLbf Ok, so once you've clarified the why choose me, then start working on your Avatar, that's the who, or as we marketers like to call them: personas that represent segments from your target market. You have to start somewhere, right? So do. Are you going to first focus locally in your zip code and surrounding area? That can be one piece in helping you visualize your Avatar's lifestyle. Target marketing has to do with breaking your potential global audience into segments, specifically only the potential buyers of our product, service, or cause. As much as we might be tempted, we can’t be all things to all people. We have to commit and put some stakes in the ground. Are you ready to write your personal ad? Who are you looking for? Some of the most basic questions you should ask in forming an idea of Customer Segmentation has to do with what these people want, need, think, and feel. No time is wasted from this exercise because it will ultimately lead you to where and with who they hang out (their tribe.) Why is that our desired end point? Because that virtual or real (coffee shop, tradeshow, website, search engine, twitter feed, health fair, street location, podcast, meetup, traditional media) is where I should be hanging out with my product, service or cause and shouting my UVP from the rooftops as part of the conversation! Taking this thought experiment all the way through will also assist you in the critical understanding of whether the segment is large enough for you to be successful. I like using the Personas app (available on iPad) to put forth a visual representation of my potential target markets, but a white board works too! Literally put in a photo representation of your Avatar with a Name, and start brainstorming out: Think and Feel? See? Hear? Say and Do? Hangs out with/where? For you, offering your B2B services, maybe explore linked in to find where your peeps hang out and get a clearer idea of, let's call her, Samantha. Samantha is a small business owner of a growing service business whose revenues just got in the black. She has two employees and she's looking to hire another. She is struggling with getting her website up and mobile friendly and feels like she needs to be more effective in communicating what she does. She is overworked, in her mid 40s and recently divorced with 2 boys ages 10, 12. She has little time for fluff and needs guidance in creating a system that will help run her business. Can you help Samantha? :-) If you'd like to get more tips that sound like this, I'd be tickled if you let me know if Sell Local. Think Global. speaks to you. It's my first book and I'm feeling very vulnerable putting myself out there! eep! Available now on Amazon: http://bit.ly/olgasbook
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Is it standard practice for a product and company name to be the same? Should our product and company name remain the same?
The main advantage of having the company and the product/service sharing the same name is that it is much more cost effective to build the brand in the early stages. You also need to consider what relationship any future products are going to have with your first (if any) - do they complement, compete, same markets/customers, etc. Generally, you will be better off by keeping the names the same. Think about how you pitch your company vs the product - is it a different story? Which name do you want people to remember? Think about where the names would live - business cards, urls, websites, app (icon), signage, etc. There are countless successful examples of different brand naming structures that work - there is no "best" way. Keep it simple. We wrote a book on naming and identity design a few years back. Happy to send you the first chapter pdf to see if it can help. Dann Ilicic WOW Branding