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Hotels: What are the must-read (or must be on) sites for small/mid-size hotel group executives?
MA
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Murat Askin - A Global Hotelier answered:

Marriott's "spirit to serve"
Ritz Carlton's book - Gold Standard
Ron Kaufman's books on Service
Jack welch's winning
Successful managers handbook (great for your junior managers)
24 Selling Techniques by Brain Tracy

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