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Clarity

Mahenderji s

Bangalore

I've had the good fortune of sticking with a few great companies for most of my career.
Though I’ve never had a single lackluster day in my entire career path, thankfully every 3-4 years my roles at different companies takes on substantially new challenges and I evolve with every iteration to meet those challenges head on, in pursuit of personal and professional growth.

I thrive in open environments which required creativity, collaboration and stretch goals and I enjoy building things – Content, Processes, teams, pricing strategies, secondary research – leveraging technology as much as possible.

I focus on creating alignment between the data strategy, product development and technology capabilities in order to deliver world-class products and services to our clients.

Also worth noting – I’m a seasoned blogger. Though I’ve started blogging way back in 2009, but due to time constraints, I was unable to post regularly. But I promise, I’ll take this task holistically. (Which makes me happy).

Specialties:
• People Management / Building and Empowering Teams / Training
• Customer Operations/ Process Optimization / Operational Excellence
• BPO Implementation and Management / Vendor and Partner Management
• Asset Recovery / Logistics and Returns Management
• Secondary Research / Economy, Industry & Company analysis / Fixed Income Content Collection / Equity Research / Investment Research / Financial Modelling
• Business Analysis / Requirement Gathering / SDLC / Use-case Analysis / UAT / Business Strategy / Application Development
• Tools / T-SQL / SAP BI/BW / Agile / Magento Enterprise V 2.0 / Zopim / QuickBooks

I'm right over at smahendraji@gmail.com if you want to chat.
Blog: http://cheeseonfinance.blogspot.com/
Blog: https://people-school.blogspot.com/

$1.67/min

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Finance eCommerce Product Development Business Strategy Business Analysis Research Operations Management Fixed Income Equity Research

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Operations Manager

 Lead improvement initiatives to boost stakeholder profitability and efficiency.
 Critical Issue fixes - Facilitate resolution of short-term critical business issues and long term fixes.
 Supervising Ops Metrics - Supervise key ops account parameters, predicting performance, acting on operations to improve or avoid.
 QBRs – Lead Internal/External Ops Reviews (QBRs) to highlight Cost/Price/Category/Segment & Performance on key metrics.
 Change Enablement - Lead tailored efforts to create stakeholder awareness of changes in tools, processes and drive the adoption of beneficial services or capabilities.
 Trusted business adviser to Vendors, Account Managers and Customers on any operational issues; resolved pre/post sales and commit management escalations resulting in exceeding sales targets.
 Converted more customer from offline to online ordering tools.
 Worked closely with Sales/BU management, Finance, Logistics, Supply Chain, Collections and other functional groups resolving customer escalations; received numerous internal awards and external customer compliments.
 Facilitated communication and collaboration among stakeholders to resolve customer issues and develop customer solutions.
 Delivered on-going education to Sales and customers on tools and processes; company-wide subject matter expert on Ordering Tools.
 Conducted pre-deal reviews with Sales & Finance which ensured tools order booking which accomplished/exceeded sales targets.
 Customized and developed weekly Business Objects booking/backlog, ad-hoc and other reports for customers and Sales.
 Provide customers with updates on hot or escalated issues.

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Member since December 2019