$1.67/min

Operations Manager

New Arrival
Created 5 years ago in Business / Getting Started

 Lead improvement initiatives to boost stakeholder profitability and efficiency.
 Critical Issue fixes - Facilitate resolution of short-term critical business issues and long term fixes.
 Supervising Ops Metrics - Supervise key ops account parameters, predicting performance, acting on operations to improve or avoid.
 QBRs – Lead Internal/External Ops Reviews (QBRs) to highlight Cost/Price/Category/Segment & Performance on key metrics.
 Change Enablement - Lead tailored efforts to create stakeholder awareness of changes in tools, processes and drive the adoption of beneficial services or capabilities.
 Trusted business adviser to Vendors, Account Managers and Customers on any operational issues; resolved pre/post sales and commit management escalations resulting in exceeding sales targets.
 Converted more customer from offline to online ordering tools.
 Worked closely with Sales/BU management, Finance, Logistics, Supply Chain, Collections and other functional groups resolving customer escalations; received numerous internal awards and external customer compliments.
 Facilitated communication and collaboration among stakeholders to resolve customer issues and develop customer solutions.
 Delivered on-going education to Sales and customers on tools and processes; company-wide subject matter expert on Ordering Tools.
 Conducted pre-deal reviews with Sales & Finance which ensured tools order booking which accomplished/exceeded sales targets.
 Customized and developed weekly Business Objects booking/backlog, ad-hoc and other reports for customers and Sales.
 Provide customers with updates on hot or escalated issues.

Related Topics

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