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Expert
MenuJustin Knechtel Directing Happiness at The Small Potatoes
Founder of Small Potatoes, which I started in my underwear as a Freelancer / Stay-At-Home-Dad that has evolved to supporting over 500 customers. I'm passionately interested in helping you do the same.
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15
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Areas of Expertise
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JK$4.17/min per minuteNew ArrivalSmall Business DevelopmentJustin Knechtel • Seattle, WACreated 12 years ago in Business / Getting StartedCurrently, I run The Small Potatoes, the country's only ( to my knowledge ) customer owned design and marketing cooperative. We're dedicated to helping small businesses and micropreneurs start and grow their companies. I am also a partner with many small businesses, community volunteer, and startup advisor.Justin Knechtel Seattle, WANew Arrival
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JK$4.17/min per minuteNew ArrivalSmall Business MarketingJustin Knechtel • Seattle, WACreated 12 years ago in Technology / MobileWhat I do with Small Potatoes is dig and work into a company's life, products and culture to develop a marketing and business development strategy that produces meaningful and measurable results. There is no re-inventing the wheel, it's more of just blending data, creativity and experience to reach your company's objectives and target market.Justin Knechtel Seattle, WANew Arrival
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JK$4.17/min per minuteNew ArrivalFreelancing Career DevelopmentJustin Knechtel • Seattle, WACreated 12 years ago in Business / Getting StartedI've been an independent consultant now for about 5 years. I've been a business owner for over 15. I've worked with hundreds of Freelancers and literally thousands of clients. If you're building your freelance career, it should be focused on long-term, sustainable growth that can support your family. I've been doing this for years through extreme highs and awful lows.Justin Knechtel Seattle, WANew Arrival
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JK$4.17/min per minuteNew ArrivalEmail & Newsletter MarketingJustin Knechtel • Seattle, WACreated 12 years ago in Sales & Marketing / Email MarketingMy company has supported over 500 customers, the majority of which come through word of mouth and started with a single email address. We now send hundreds of thousands of emails for our clients and ourselves. We can discuss deliverability, strategy, design, conversions, subscriber engagement, metrics and any other nerdiness. I heart email.Justin Knechtel Seattle, WANew Arrival
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JK$4.17/min per minuteNew ArrivalCollaboration and NetworkingJustin Knechtel • Seattle, WACreated 12 years ago in Technology / MobileI've been doing what I do from the comfort of my home office. I collaborate with a network of hundreds of companies and Freelancers, have generated hundreds of customers through referrals and my network, and have introduced numerous business partners and collaborations. Can help make suggestions and introductions for your collaborative needs.Justin Knechtel Seattle, WANew Arrival
- Reviews 15
- Answers 7
Justin was referred to me by someone that I consider to be an IT guru. Through Justin's contacts he was able to provide my new company with great prices on computer hardware. In addition the costs to network my computers was very reasonable. I don't know what I would have done without him. I wish that I knew more startup businesses needing IT help so that I could make more referrals.
Source: LinkedIn Eric Kauppila Sep 17, 2013I'm really grateful to have been introduced to Justin and the Small Potatoes. As a small company with need to manage multiple websites, he's been an excellent resource for us: setting up our sites with an eye for user experience, troubleshooting for us at all hours, and patiently training us in content management. Not only is Justin fun to work with, he takes pride in his work and will often go above and beyond what's asked for to deliver the best product possible.
Source: LinkedIn Gina Phillips Sep 17, 2013I wholeheartedly recommend Justin Knechtel and The Small Potatoes. A huge value to me, helping with all aspects of my web creation and launch. They've helped me see that a web site is tool, but much more than that, its an investment in my business. The Small Potatoes goes above and beyond and right from the start has also been a resource of ideas and practices that are ethical and sustainable in scope. Sure, I know Justin is happy helping small, local businesses thrive; but more than a client, as a friend, I could tell you Justin's most happy when reading 'Curious George' to his son :)
Joe Staiano, Founder
www.MeaningfulTrip.com
Justin was an all around fantastic person to work with! He made recommendations and changes to my company that helped us grow and run our business better!! I can't say enough about his integrity and overall professionalism! I would highly recommend him, and will continue to utilize his expertise!
Source: LinkedIn Laurie Ludes Sep 17, 2013The HUB Seattle has hired Justin on many occasions, from small, immediate Wordpress updates to major website overhaul. Every single time, he has surpassed expectations by the timeliness and quality of work, as well as the amazing value he provides. Justin is also great to work with because he truly embodies HUB values with his business model, which hires young high schoolers and trains them on Wordpress, while offering good prices to small businesses. We have loved working with Justin and have recommended him to many other members, and we will do so again!
Source: LinkedIn Lindsey Engh Sep 17, 2013Beginning a small business remained an idea for years until Justin and The Small Potatoes personally took control of our little ship, pointed it toward a successful course, and helped us navigate the wake of competition through site creation and useful social networking. Efficient, affordable, ethical, resourceful and friendly; Justin helped bring our idea to life with grace and humor; maintaining professionalism and most happily, our website, through our cloud of confusion. After having consulted several 'experts', I can honestly recommend Justin and The Small Potatoes for knowledgeable web development. You'll get good insight and great results!
Linda
Source: LinkedIn Linda McMahon Sep 17, 2013Justin is a detailed-oriented manager who watches the balance sheet like a hawk without ever losing sight of the strategic objective. Just kidding...that's verbatim what LinkedIn asks us to write as an example. Seriously, Justin's your all around great guy: good family man, good business man, and great for the community. You can tell almost immediately after getting to know him that he's a very balanced and ethical person who does his best to make sure he takes care of the interests of others. I have faith he truly will help many with the Freelancers Association, but beyond that, I'm sure he's helped many others in other great and caring ways.
Source: LinkedIn Brandon Na Sep 17, 2013Justin's commitment to his work at the NWFA is extremely admirable, and he does a great job filling the multiple roles the position requires of him.
Just is a fabulous connector and networker, pairing people with needs and those who provide services in contact with another. He's also a maven, sharing relevant tools, resources, and ideas with everyone he meets.
I highly recommend getting to know and working with Justin. He's a valuable part of the Seattle and Pacific Northwest freelancing community.
Source: LinkedIn Mark Root-Wiley Sep 17, 2013I am currently interning at a commercial real estate firm and while in the middle of a project, I needed some advice on how to display the information. Justin offered to look over what i was doing and do some design work for me. It came out looking excellent. I would definitely recommend / use Justin in the future!
Source: LinkedIn Billy Wenner Sep 17, 2013Justin Knechtel has an amazing gift…the gift to learn. Just being around him makes you feel smarter. When I hired Justin he had a lot to learn about “the channel” and “resellers” however by the time he left he knew more about the business and how to make a profit than individuals who have been in the industry for years. Justin is truly one to be modeled after. He was an excellent employee who not only taught me a few things about "my" industry, but provided personal feedback to ensure I was the best I could be as a manager. I recommend Justin to anyone, doing anything at anytime. You won't be disappointed!!
Source: LinkedIn Meghan R McChristian Sep 17, 2013Another idea is to repurpose your old content into fresh, new content. If you've got a series of related, older posts, consider putting those into some sort of downloadable pdf (in exchange for email ) that your readers can take with them and then link to the old posts in that PDF.
If you're creating a 'how-to' guide and using older posts as some of the content, make sure to link directly to those posts in the PDF. Head over to http://blog.hubspot.com/ for awesome examples of this in production.
Assuming you're running WordPress, you should explore the plugin called Insights from Vladimir Prelovac ( http://www.prelovac.com/vladimir/wordpress-plugins/insights ) to help you connect with older content and media, as well as SEO Smart Links ( http://www.prelovac.com/vladimir/wordpress-plugins/seo-smart-links ) to help you automatically interlink older posts.
A third option is to fire up Adwords and build a campaign around your old posts. If you're doing this, then ensure that you're funneling those paid-for clicks from Google > Old Posts > call to action to New Post / Subscriber. Capturing new visitors and showing them your great archived posts, then pushing them to new ones has been quite effective for our customers and encouraging engagement.
You're not the only one confused., though I'm certainly interested to learn some more. If you're interested we can jump on a complimentary 30 minute call to see if we can clarify things a bit for you.
There is so much more to this than simply looking at implementation and cost. Honestly, any number of recurring providers are going to be fairly straight-forward for a quality developer to implement with your service. Many of them will also likely be easy enough that you can implement without a developer using third party API tools like Zapier.
My Disclaimer
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I run a recurring business. Every customer pays monthly. We have one trial available, and the rest are basically monthly payments. We run Stripe to actually process the payments and deposit into our bank account, and we use Chargify to handle the recurring side of things.
Stripe can handle recurring on its own, but it's not as robust ( out of the box that is ) as Chargify - and I like the reporting and maintenance piece Chargify provides.
We have 500ish customers and plans ranging from $150/mo - $2500/mo.
What to Consider
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1) You need to understand what you need
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If you simply need a way to process credit cards online as a recurring setup, then yes, Stripe can handle that. You set it up yourself ( or hire a developer ) and just connect it to your bank account. Create your product and really that's it.
If you require more functionality like HTML / PDF statements for customers, customer portal and account management, automated Dunning process for collections and your accounts receivables ( when customer cards expire, they reach their credit limits, their bank declines charges, etc.. ), refund processing, chargeback support, upgrades / downgrades, proration, etc.., you're going to be looking at some more advanced ( and expensive ) solutions.
2) You need to understand what you get
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One of the most important things to consider is data portability. You're a startup, and it's likely you're not going to be with the first solution you choose for the long-haul. Right now, you're going for what fits the business and what you can affordably scale as you need to. Eventually you may want to move to another provider.
There are currently no regulatory requirements for payment processors to provide you with your data. What this means is that in 3 years when you want to switch, you many not be able to access your customer data and port that over to your new solution.
Imagine the nightmare you are going to have when you've got 300 customers that you have to ask to re-join your services because you don't have their credit card numbers anymore. I went through it with just 45 customers and it was a terrible experience on both ends.
PayPal is notorious for making this difficult, as is Authorize.net - they are probably the worst offenders. So read through the agreements and terms and make sure you can take your data with you whenever you need it.
3) What are the fees associated?
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You're going to be dinged multiple times - by the merchant account, by the payment gateway, and by the recurring system.
If you just used Stripe, you will be charged ~ $.66 per transaction each month with your current pricing. Not bad, but it needs to be priced into your services and planned for. If you add some subscription software like Chargify, you'll be charged monthly per customer count rather than per transaction, starting at $65/mo.
So Customer 1 costs you $65.66 per month to process their card using Stripe and Chargify. So the pricing is certainly a big factor.
4) Is this self hosted or not?
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Are you going to host the payment forms, or outsource that to your gateway / processor. Stripe is wonderful because you dictate the experience and customers don't have to leave your site in order to process their payments.
However, this also means you need a secure domain or payment page with a SSL certificate. These range from $10/yr to thousands ( you likely only need the $10 cert for now.. ).
In order to have a certificate you also need a dedicated IP address. That will cost you monthly as well ( shouldn't be more than $10/mo for that ), so now our Customer 1 costs you about $77 this month in just processing their card.
If you decide to use the processor hosted page you won't need SSL or the IP address, and this works like PayPal does - customer clicks to buy and is redirected to payment page.
5) Understand the Support and Uptime
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The last thing you need are payment processing problems. Whichever provider you look at, ask them for their uptime history and understand what type of support you get.
Some processors provide 24x7 support, but only for priority customers. Some provide general email / ticket support, so you just wait in line.
Put yourself in your customer's shoes and ask what you'd do if there were a payment problem ( billed multiple times, not billed at all, not sure if you're billed.. ) and then figure out how you'd resolve those issues from your provider side. Ensure your gateway / processor support aligns with your own.
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I hope this helps you a bit. Here are some links to get you started:
Stripe - https://stripe.com/
Chargify - https://chargify.com/
Braintree - https://www.braintreepayments.com/
Recurly - https://recurly.com/
PCI Compliancy - https://www.pcisecuritystandards.org/
If you have any other questions or want some clarification on something, feel free to request a complimentary call.
Head over to wixia.com and watch some of their videos and resources. They have some really great ideas around this.
Yes. I use them now :)
I'm not expert in this particular field, but I am an expert consumer, and if mentaltherapy is just so much easier to digest - and spell - than psychotao. You've got too much selling to do just to tell me what the site is about.
Mentaltherapy is quite clear.
I started providing email services for my web design customers when I started to build our small agency. We wanted to test the idea of providing those services to our current customers, and at that time I really didn't understand how to code HTML emails, nor did I have the resources to outsource this work as a full campaign or services offering.
I wanted custom templates but couldn't customize the ones from the mailchimps of the world, so I went looking for software that was more or less drag and drop.
I've tried almost everything (on Mac) an found that Direct Mail is the best. DM allows you to easily create HTML emails without touching code. You can test across browsers as well as devices, and they have their own mail server that you can use for delivery / tracking.
Also included are customizable signup forms for your website that will populate your lists & custom DNS options for more branded setups.
DM also comes pre-loaded with lots of templates to get you started & they've provided great support in my experience.
We started using their complete package (software and delivery), then move onto our own setup with SendGrid. We still use DM from time to time, and even for seasoned developers it will be a great tool for your belt.
Check out Direct Mail here: http://directmailmac.com/
I'd be happy to jump on a call and help you to define a best solution for your group at no charge.
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