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Clarity

guy spriggs

Barcelona, Amsterdam, London

Founder/CEO of B2B and B2C startups: Loot (acquired 2000), Schoolbank and Rosetta (acquired 2007), Hamlovers.com (acquired 2015). Investor/mentor at Conector, Ship2B, NLGroeit.nl. Business and sales consultant in UK, Spain, Netherlands. Fluent: English, français, español, nederlands.

$7.50/min

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Social Networking Founder Strategic Consulting Customer Experience Software Project Management CEO Online Marketplace Exit Strategies Revenue & Profit Growth International Sales & Marketing

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International E-Commerce in the EU

Increase e-commerce sales and margins in Europe. You can improve the customer experience and at the same time make your operations more efficient and profitable.

Experienced Founder/CEO shares tips, secrets and strategic advice.

Online Marketplaces

I have created and managed many successful online marketplaces, for my own companies and also for clients. In Europe, USA and Canada, the Middle East and Africa. (And some of them didn't work out, and we learned valuable lessons.)

Pivot: How to Change Your Strategy and Win

When all else fails try something different. I have taken 2 companies that were failing, for different reasons, then changed strategy and ended up with a success. It starts with understanding your strengths and figuring out who else needs them.

Customer Experience (CX) Strategies

Exceed customer expectations, increase customer satisfaction and loyalty. My background is a serial entrepreneur, I've learned and used these strategies myself. What makes customers loyal is trust. I can coach all levels of an organization.

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guy spriggs answered

What are the best practices in display ads?

AdsML http://www.adsml.org could be relevant. Their website looks like there's nobody home but the xml tech behind it would still be valid, however and is described on the site.

As CEO of an online advertising software company, we contributed expertise, defining concepts and working out methods with industry partners. Call me for more info.

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Online Advertising

guy spriggs answered

What are the best ways to grow an used car marketplace, especially the supplier side?

Hi, this is the classic chicken and egg question, but there are several considerations that will partly depend on your project. Normally it makes sense to focus on supply before demand, in the early days, but it's always a question of keeping a balance. And reacting to the needs of your users. If they are looking for 4x4s, get more of those. If they are looking for sports cars, get more of those. In all cases, remember that your suppliers deserve transparency and require honesty, there is no point in pretending you're bigger than you are. Good suppler relations are built one by one, they've got plenty of alternatives, you'll just have to do the leg work.

I designed and built several used car marketplaces, through my software company, learned some tips and tricks that I'd be happy to share on a call.

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Growth Strategies

Marketplaces

Online Marketplace

guy spriggs answered

How do I structure a legal agreement to send leads to a consultancy that advises on market entry?

With "leads", you mean they're prospective customers of your company?Your question isn't specific but I imagine you are perhaps worried that your company could end up getting cut out of a deal? That's not a difficult concept for a legal agreement, would be happy to suggest a way to handle it. Then there's the choice of lawyer and jurisdiction. Again, depending on where this country is, I can perhaps recommend. This could be a fairly short call depending on the other relevant information that we can discuss.

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Strategic Consulting

Market Entry

Contract Negotiation

guy spriggs answered

Looking for an ideal M&A broker with strong credentials/ contacts in US and UK particularly within Top-tier travel sector for fast growing SME? Thanks

First of all congratulations on getting to where you are! I've been involved on both sides of deals and it's always an exciting time.

Start by making 100% sure that all partners are committed to the exit. You can't have a partner get cold feet midway, or try to make their own terms with a buyer behind the back of the other selling partners.

Ideal broker... tough question. I know a few good ones but that depends on a lot of factors. Where you and your target buyers are located, for example, because negotiation is face to face.

Fee structure: it's going to be a fixed fee plus success fee as a commission.

You're doing the right thing getting a broker, an experienced M&A expert will do a lot of work better than you would and get a better price probably.

Somebody in your company who has access to all data and the CEO's ear, needs to dedicate themselves to this for half a year.

I'd be happy to share tips, names, etc on the phone.

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M&A experience

Brokers

Exit Strategies

guy spriggs answered

Is there any alternative to Yotpo app that can be integrated with any platform?

If you have international customers who speak other languages, response is lower when you speak to them in English. Solutions like Trustpilot handle that. Have implemented them plus some other methods for international customers in various countries, would be good to know a bit more about your specific requirements and share some tips on a phone call.

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eCommerce

Customer Experience

Online Retail

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Member since November 2016