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Clarity

Greg Meyer

Seattle, WA

Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams.

I love ideas that help customers and build better products.

Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.

$3.33/min

13

13 Calls

41

41 Reviews

29 minutes
Avg. call

User Experience Customer Service Community Product Marketing Customer Experience Customer Engagement Drawing CRM software

Call me to talk about

Agile Marketing

Want to apply the philosophy of Agile Software development to marketing? I'd like to chat. Fail faster, more often, and smarter ... to reach more intelligent goals (and stop chasing technology "silver bullets")

http://gregmeyer.com/2011/10/15/ready-fire-aim-a-manifesto-for-agile-marketing/

Startup Productivity

Perfect is the enemy of done. I can help you be more productive and to identify systems and tasks to get more done, faster.

http://gregmeyer.com/2012/10/20/checklists-help-you-to-be-less-stupid/

Customer Success

I've been a community builder, delivered professional services, and also know about what it takes to bring sales and service together. I'd love to talk to you about customer success.

http://gregmeyer.com/2012/07/24/what-the-heck-is-customer-wow/

Customer Service

Whether you want to refine your existing service attributes or quantify the value of an online community, I can help. Front-line, Tier 2, or Expert-level service? I've been part of that effort in small startups and F500 public companies.

http://gregmeyer.com/2012/11/03/how-do-you-quantify-the-value-of-an-online-community/

Community Wrangler for various SaaS services - love to talk to people on social media, on the phone, and in person. Try not to feed Trolls.

Answers 5
Reviews 41

Answers

Greg Meyer answered

What's a best practice workflow for using a CRM software E.g. #1 meet lead, #2 enter lead into CRM, #3 schedule follow-up activities with lead, etc.

The best practice workflow for using a CRM is: model something that already works. Imagine a very high-touch process where you list all of the steps for the "happy path" of a successful sale. Then, model that same process in your CRM.

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CRM software

Greg Meyer answered

Is it possible to start a business with competitors that are mainly outsourced overseas?

You can always compete by offering something your competitor does not provide (either different products, different services, different prices, or different target market). Start by finding out what your customer needs - then build a version of your product. Iterate, iterate, and iterate.

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Start-ups

Greg Meyer answered

What is the best way to get companies to pilot out an application? (Free)

Find the first company (small is fine) who might need your solution. Convince them you can help them succeed. Keep asking until they say yes. If you don't find that company, keep asking. You'll use the first "yes" to find more - don't give up!

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Human Resources

Sales Process

Greg Meyer answered

We are building our support site for our mhealth platform end users on desk.com how do we organize the content?

The best way to learn about organizing the content would be to check out other Desk.com sites (see their customer page for examples). The knowledge base is two tiers (topics and articles) so it's somewhat limited but very simple to set up.

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Customer Service

Customer Service Operations

Greg Meyer answered

Is there an existing solution to manage incoming text messages from multiple sales people to one number/system?

Hi there - depending upon your needs your should check out Zipwhip (takes inbound SMS on behalf of existing land line or Toll Free number); or a service like FrontApp (SMS is one supported channel). Alternately, build your own solution with Twilio.

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Text Messaging

Twitter for Business

Reviews

Gave me great strategic and tactical advice to accomplish our goals. Based on his practical past experience, he also provided useful & specific feedback on my ideas. I would definitely consult with him again.

Michael Williams Source: Clarity

Greg got straight to business and made the most of our time. He came prepared and was able to answer all my questions quickly and in full. I would recommend Greg without hesitation.

Jim Erickson Source: Clarity

Greg is "the crm guy" he is really nice and very knowledgeable on the subject.

Diana House Source: Clarity

Greg got right to the point, understood what I was trying to do, had several keen suggestions and ideas, and was overall very helpful. Will definitely reach back out to Greg as I build my product.

Paul Ruderman Source: Clarity

Greg was phenomenal. His grasp of scaling and managing customer support is profound. He also has business savvy and wisdom that is rarely seen these days. I came away from the call with actionable steps as well as a few amazing introductions to people I needed to speak with. It doesn't get any better than this!

Tracy Simmons Source: Clarity

Has well rounded wisdom of the business world. A pleasure to talk to and gave some great insight!

Mark Michuda Source: Clarity

At Netegrity, Greg was a dedicated and driven worker with a high work ethic and attention to detail.

Tom McCorkhill Source: LinkedIn

Working with Greg at Netegrity was a great pleasure. His strong organizational skills, technical talent and leadership helped to make our IT department function very smoothly. Greg's skill set was so diverse and valuable, Netegrity was forced to hire 3 different people to make up for the different responsibilities Greg had.

Tim Maliyil Source: LinkedIn

Greg was a key team member managing several core projects for Netegrity. Work included customization of the customer support site, development of the teams quality assurance processes, qualification of 3rd-party products, etc. Greg designed and developed critical enhancements for the customer support site that measurably improved customer satisfaction and improved the support process.

Todd Clayton Source: LinkedIn

I had the pleasure of having Greg work within my custom engineering organization while at Netegrity. Being one of the senior members of our team Greg was always involved with some of our largest and toughest assignments.

Scott Sullivan Source: LinkedIn

Greg is one of the best minds that I know. He can look at a project at all angles. No stone unturned. This thorough process makes a project successful in the end. He has the ability to find opportunity where needed. He improves processes to web applications. I recommend Greg in leading programs and building them.

Mary Staebler Source: LinkedIn

Member since February 2012