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MenuAlan O'Rourke Author of 30 Days To Sell
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AO$1.67/min per minuteNew ArrivalUser Onboarding and ConversionAlan O'Rourke • Dublin, IrelandCreated 11 years ago in Sales & Marketing / Growth StrategyYou have 30 days to activate a user to a paying customer. The clock is ticking. What will you do? Learn how to put in place an automated user onboarding plan. From initial sign up to loving your product or service and on to handing over their credit card to you. Learn what to measure and how so you can improve your numbers month on month.Alan O'Rourke Dublin, IrelandNew Arrival
- Reviews 12
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Alan presented to our START network for small business owners (Dun Laoghaire Rathdown Enterprise Board) last night on the topic of Creating an Effective Email Marketing Campaign. He is extremely knowledgeable on this subject and succinctly outlined the power and potential reach of email marketing for business. Alan's talk was timed perfectly and was most creative and informative.
Source: LinkedIn Angela Tynan Apr 11, 2014Alan provided an excellent introductory talk on using email marketing for my class of creative and digital marketing students by way of Skype screenshare. The material was well-prepared, covered the brief, and Alan was most helpful to the students during the question and answer session. The students commented afterwards on how instructive they found the talk.
Source: LinkedIn Imogen Bertin Apr 11, 2014Alan knows how to take marketing from pie in the sky to tangible. He breaks activities down into daily, weekly and monthly actions that can all be traced back to cost and profit.
Marketing in this form makes sense and it works!
I recommend Alan as a marketing consultant and he will not only be able to provide advice but his company Toddle will also be able to provide you with tools that drive your marketing activities.
Source: LinkedIn Claire Burge Apr 11, 2014We hired Alan to redesign our web application with a view towards increasing conversion. In what we thought of as a complex proposition he radically simplified and brought a huge degree of clarity and confidence to the project. The end results was a massive departure for us, however thanks to Alan's understanding of our vision the end result surpassed our expectations.
Source: LinkedIn Caelen King Apr 11, 2014Alan from spoiltchild tackled our long list of requirements with great enthusiasm and creative thinking. His process involved making us think outside the box a little to get results _in the box_. I would recommend Alan and Spoiltchild to anyone who is serious about their web presence.
Source: LinkedIn Daragh Mac Loughlin Apr 11, 2014Finding Alan at Spoiltchild is a great find. He’s a fantastic graphics designer who’s also successfully launched his own web-based business – see www.toddle.com. This gave us confidence, not only in his ability to design a homepage that works, but also that he would keenly understand the issues before us. He gave us useful advice for brand related issues and also how he went about developing his own business. I am delighted to recommend Alan and wish him every success.
Source: LinkedIn Teri Morris Apr 11, 2014In my opinion, creating a truly excellent web user experience requires expertise in three things. User interaction and flow, graphic design, and crucially, the actual explanatory text on the screen.
In my experience it is rare to get expertise in two of these in a graphic designer and I have never seen expertise in all three - until I engaged Alan.
Alan and Spoiltchild advised and worked with us to design the core user experience of our new travel web application. He helped us refine the users goals coming into our site and leaving it before starting on the interface design. The design was great and Alan was a delight to work with.
Excellent value for money. I will continue to work with him
Alan and the team at Spoiltchild delivered a great integrated safefood campaign across the website, facebook, twitter and email. The design looked amazing and delivered a great response across the board. They delivered on time and on budget.I continue to work with Alan on a range of projects.
Source: LinkedIn Deirdre Cosgrove Apr 11, 2014Alan's work is fantastic and I would never hesitate to recommend him
Source: LinkedIn Michele Neylon Apr 11, 2014Alan is great to work with on any project. Unlike so many of his peers he knows how to provide high quality creative whilst maintaining an organised and professional relationship. His flawless style and taste makes any work of his stand out from the crowd.
Source: LinkedIn Michele Neylon Apr 11, 2014How do you get your first 10 customers?
First, forget marketing. It’s great but, a little slower to bear fruit. Plus you do not know your customer profile yet. Today, is about making your first sale.
Second, forget hiring a sales person… yet. You need to figure out how your solution is sold before you know what type of sales person you need.
Get out of the spreadsheet and into your client’s office.
I will skip over pre selling as it sounds like you are past that.
Sell now
If your product is ready to start selling now then make a list of 10 ideal targets from your own network. Choose people you have worked with in the past that are in your target network. The reason being is that these are warm prospects where you have already built up trust and rapport. Be hyper focused on the right market and customer type. If someone is a maybe fit, mark them as not a fit for now and select someone else. Don’t make the mistake of trying to sell to everybody. It doesn’t work!
Prepare your conversation.
Prepare a very basic script of what to discuss with the prospect. Focus on the problems that your solution can help with. Ideally these should be common problems that the market experiences. Create 5-6 questions that you could ask. Rehearse this a bit until you feel like the conversation and questions sound natural.
“Higher-performing sales representatives ask prospects more questions–often more than twice as many. Their questions are more focused on implications than on data. Put another way, they ask questions about what something means rather than just what it is” according to author Tom Searcy.
The questions should help validate the problem the customer is having, validate if your solution is the right fit and determine if they are willing to pay for it. The answers determine how you describe your solution to them using the prospect’s own words as much as possible.
Some examples of questions might be:
Would you mind telling me about your current situation?
What would you say is one of the top three priorities you are grappling with right now in your company?
What’s not working?
If (Your solution) addressed (repeat issues raised back to them), would you be willing to pay for that?
Would you make a purchase order for it now?
Given what we have discussed here today, what would it take for you to become a customer?
The Rain Group have a list of 21 powerful, open-ended sales questions around rapport, aspirations and afflictions, impact and envisioning a new reality.
Reach out and meet with them.
Outreach via phone, email or LinkedIn. Be persistent until you talk to everyone and ask if you can meet them. Those that say no, ask if they can recommend someone else instead.
You will need lots of persistence at this stage. Even prospecting within your warm market requires lots of touches so do not get discouraged by lack of replies.
The Bridge Group, researched 355 of the leading SaaS companies and found that sales people make on average six to eight attempts before throwing in the towel. However High performing sales people make up to 12 attempts.
Sales development reps number of contacts per lead
Meet with the 10 prospects and be upfront with them. Explain that you have a new solution that you are looking to validate in the market. But take the pressure out of the conversation and explain that you are looking for their expert feedback on your idea and solution. A sale would be the ultimate validation but either result is a successful meeting for you. This takes the pressure off the prospect and allows them to relax more and hear about your solution.
Your mindset is key. You are not going in to sell them. You are going in to find out their problems and see if you can help them solve it.
Finish every conversation with the question “What would it take for you to become a customer?” This determines your next step.
Did you get a sale?
Yes? Well done.
No? If you can’t sell your product or service to someone who already knows, likes, and trusts you then carefully consider if you are talking to the right type of people and there really is a market for your product. If you are really really sure, step it up a notch.
You need to widen your net. If you are selling business to business start by identifying 100 companies you can sell to in your local area (drivable distance). Start calling them and if anyone shows interest then go and meet with them. At this stage of the business you really need face to face meetings to hear their issues, see their reactions when you describe your product and to understand why they are saying yes or no.
Your first sale, it does not matter too much about making a profit on the sale. Travelling and meeting face to face will probably not scale for your business. The points you are trying to prove is that 1. someone will pay for your product (and hopefully pay your asking price). 2. you are targeting the right market. 3. Get an example customer to show your next prospect which will make the sale easier.
I go into this in more detail here if you are interested: https://www.onepagecrm.com/blog/how-does-a-small-company-make-its-first-b2b-sale
Have a look at http://edmdesigner.com/
I have not personally tried it.
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