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Clarity

William Wagner

Toledo, Ohio Area

20+ years experience in managing complex technology systems implementations including enterprise resource planning (ERP) systems, integrated industrial automation systems, customer relationship management (CRM) systems, and advanced analytics systems.

$1.00/min

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10 Reviews

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Sales Management Manufacturing Project Management Strategic Planning Program Management Change Management Customer Relations Process Improvement ERP Continuous Improvement

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Customer Relationship Management (CRM)

Since the early 90s, I have had the distinct opportunity to work with Siebel, ACT!, GoldMine, SalesLogix, Salesforce, Oracle CRM on Demand, and SAP CRM. I have been a user within sales, a support person within information technology, and a manager of technical and business personnel while working in companies leveraging CRM. Last year, I joined a CRM software and services provider to help other companies achieve what I achieved.

http://en.wikipedia.org/wiki/Customer_relationship_management

Business Intelligence and Analytics (BI&a)

With the ever-changing set of parameters that constitute an organization's overall well-being, and the means by which data can be captured to quantify an organization's achievement, business intelligence and analytics have become a category that can bring truth and corresponding facts to the right people at the right time. I have had the pleasure of working with Microsoft Excel to build complex models, Cognos to quickly operate with data warehouses, QlikView to build dashboards, and TIBCO-Spotfire to explore to uncover the less obvious but important data anomalies.

http://en.wikipedia.org/wiki/Business_intelligence

Project Management

Thinking logically and structurally comes very natural to me. I have been leading teams ever since I was a young boy, even getting my friends to coordinate local snow shoveling and leaf raking teams to quickly make some money for all of us. Since the late 80s, I have been managing projects either as an employee or as a service provider within a variety of different corporate functions. I achieved my Project Management Professional (PMP) certification in 2007.

http://en.wikipedia.org/wiki/Project_management

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Reviews 10

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Reviews

Bill is engaging and easy to work with. He's attentive to detail even if that just means managing the communication stream on a project. And I'm not sure that I've ever seen him not smiling.

Derek Camp Source: LinkedIn

Both Bill and I came on as project managers at our respective companies at roughly the same time and landing in a project already in progress. Bill's ability to immediately jump in and coordinate resources and clearly translate and communicate my needs as a customer to the SyncSite staff has been invaluable in making a smooth transition. Consistently professional, personable, and genuinely customer-focused, working with Bill has been a pleasure, many time exceeding my expectations.

Ashley Price Source: LinkedIn

Bill has been the SyncSite Project Manager on our project and has been awesome to work with. Bill is the consummate professional and I have thoroughly enjoyed working with him and look forward to working with him in the future.

Les Sunohara Source: LinkedIn

As I worked with Bill Wagner, I found him to be a focused leader with a strong business acumen and knowledge base in Voice of the Customer relationship, databases and business growth. Bill’s focus on providing customer’s a quick and productive process to interact within the Therma Tru Company product and pricing systems, allowed Therma Tru to be an industry innovator. Bill was a clear conduit for the voice of the customer helping shape and grow Therma Tru’s strategic relationships with their fabrication customers while giving them a productivity gain and ROI on the Go to Market process. His company, customer and product knowledge went beyond surface and would often be the “go to guy” for all internal Therma Tru’s teams. Bill is goal oriented with strong probing skills that enabled him to deliver on customer’s needs and wants.

Janet Albright Source: LinkedIn

I highly recommend Bill for any project small or large. Bill has shown me great creativity to obtain extraordinary results. Bill was a key contributor to the successful implementation of an ERP/MRP system for my organization. Bill's knowledge and drive for a successful implementation not only help me but also inspired a large group of associates, both peers and key managers.

Don Vichitvongsa Source: LinkedIn

Bill is a hands-on Information Technology Professional that is an expert and understanding business needs and providing technology solutions the meet those needs. Bill is an energetic, driven professional who solves the most difficult technology issues. He is also well-rounded and a good person to be around.

Mike Lynch, MBA, PMP, SSBB Source: LinkedIn

I have been involved with Bill, both directly and indirectly, through various projects. He is a highly capable individual, who readily applies his knowledge of technology in solving business problems. Excellent skills and a dedicated professional.

Ed Broyles Source: LinkedIn

I first worked with Bill on an ERP implementation at Therma-tru Corp. Bill was the lead for our team of consultants working through Enterprise Software Resources. Bill helped me to establish a solid foundation on which I have built my career. He taught me unique and creative methods to facility meetings and solicits requirements. Working with Bill also gave me the courage to ‘think outside the box’ and to find new ways to tackle old tasks. As an example when developing training classes for end users of the ERP system, Bill used items around the office to simulate a warehouse so the classroom would feel more like the users’ everyday work environment. The training was a huge success. Bill has mastered the ability to look at a problem from many angles and through different lenses. He is one of the few people I have met who is able to take his impressive technical knowledge and combine that with his keen business sense to come up with meaningful and long lasting solutions. I would excitedly welcome the opportunity to work with Bill again.

Sarah Moody Source: LinkedIn

Bill’s self-confidence is infectious! Whether it’s a room of 1 or 100, Bill can motivate all with technology solutions you can believe in. He has the ability to take the most complex technologies and present them in a way that everyone can understand the ease of use and benefit to their business.

Danielle Catley Source: LinkedIn

I worked with Bill at Therma-Tru Doors and grew to appreciate Bill's combination of IT and business knowledge. He truly is one of those rare individuals who can bridge the chasm between IT system speak and business needs and requirements.

Bill is also very personable and reasonable which gives him a good foundation to facilitate on-going discussion with mixed functional teams who are trying to achieve project milestones.

Scott Phillips

Scott Phillips Source: LinkedIn

Member since November 2012