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Clarity

Victor Fremiot

Barcelona

With over 5 years of experience in creating and nurturing lasting client relationships in diverse industries, I offer insight in the following areas:
- Customer success
- SaaS Technology Adoption
- Digital advertising
- Online media
- Project management

As a personal/professional skill, I'm proficient in the field of productivity; i.e. being more efficient at work (and in day-to-day life) to ultimately save time to focus on what matters most.

$1.00/min

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Startups Customer Service Customer Retention SaaS Productivity Customer Experience Customer Insight Team Management Productivity Software Productivity Improvement

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How to Be 100% Productive to Focus on What Matters Most

For a lot of people, productivity consists in doing as many tasks as humanly possible in the shortest amount of time. You can try to do so but I'm willing to bet you won't hold on to this on the long run.

Instead, productivity - in my opinion - consists in committing to a certain tasks (e.g. 3 tasks a day) and being able to deliver them by the end of the day. And most importantly, productivity is about being able to repeat this process every single day of the week.

After 5 years of testing new tools, tactics and rules, I've created my own 'productivity guidebook' which enables me to be efficient in my work, reduce stress and save time.

I can tell about my guidebook, along with some of my favorite habits and tools to create a sound framework, increase productivity and save time.

How to Collaborate With Your Teammates Despite a 9 Hours Time Difference

Let me tell you how my team successfully manages to collaborate across 2 locations (San Francisco <> Barcelona), with a 9h time difference using solid processes, a mix of real time and asynchronous communication and the right collaboration tools.

Why You Should Focus on Customer Experience Before Sales

A bad experience can turn your most loyal customer into a detractor and negatively impact your business. And it's often the case that the cost of acquiring a new customer is way higher than the cost of retaining an existing customer.
With this in mind, it's critical to identify the friction points your customer might have towards your product or service and quickly work towards improving them.
Let me tell you how to do this using Net Promoter Score and the right tools.

Why Creating a Customer Lifecycle Helps You Drive Revenue

A customer lifecycle is a of succession of steps (also called milestones) that your customers need to take in order to achieve their goals and be successful with your product/service.

Once they achieve these goals, there is a high chance they will stick around, thus generating revenue for your business.

I can tell you how I've created and implemented successful customer lifecycles for 2 of the companies I've worked for.

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Member since December 2018