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Clarity

Val Geisler

Columbus, OH

Founder of It's Not Complicated, a membership site for online business owners. Expert on tools and processes to aide in back end operations of online businesses. Go to for client experience processes to create a WOW moment again and again.

$1.67/min

Val donates to DonorsChoose.org ($0.00)

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8 Reviews

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Online Marketing Strategy Leadership Customer Service Strategic Planning Business Strategy Customer Experience Collaboration Tools

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Client Experience + Online Tools and Systems

As a project manager and client happiness pro for over a decade, I have the experience and knowledge to connect you with the tools and processes you need most for a seamless business. Happy clients create an endless funnel of referrals. Setting up processes to simplify your online business creates those happy clients and ease in your life and business.

Answers 2
Reviews 8

Answers

Val Geisler answered

What are the best examples you've heard of when a Business went above and Beyond?

Studying customer experience is fascinating, and one of my favorite parts of my work as a customer service strategist.

Zappos is one of my favorite examples of incredible customer service. They regularly upgrade orders to overnight shipping and they allow you to return shoes even after you've worn them.

Recently, I had a massage at a nice local spa. I was quite surprised to find a hand written card in my mailbox just two days later from the massage therapist. She thanked me for my business and let me know she looked forward to my next visit. I will only book with her from now on!

It's the little things, truly, that can make you stand out. The upgraded shipping and free returns (of worn shoes, even!) costs Zappos, sure. And the card from the spa took time and thought. But those things stand out in my mind and the minds of other customers.

If you'd like to dive deeper on this, I'd love to schedule a call. Thanks for the question!

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Customer Service

Val Geisler answered

How do I find the right tools/system/skillset to create the ideal customer experience for my fitness product/program?

Congrats on your fitness program! We could all use a little more motivation to stay active and healthy.

I'd say that building the right customer experience is also about building an awesome experience for you as the business owner. Your customers will feel your happiness or frustrations so happy you = happy clients.

You mentioned CRMs so I'll address that here. There are options all over the board and I often find business owners purchasing programs and tools they just don't need. There are even CRM solutions you can choose that are free or integrate with your inbox for even easier functionality. I'm all about simplicity and choosing free and easy over expensive and complicated.

After spending over a decade working on customer experience in everything from opera to weddings to digital businesses, I've developed a method I call The Humanpreneur Experience. For as awesome as the digital world is, it's important to consider the human element when we deal with our customers. After all, these are people, not just PayPal accounts.

If you want to work through The Humanpreneur Experience with me, I'd be happy to hop on a call with you.

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User Experience

Customer Experience

Product Development

Reviews

Valerie is extremely organized. She can bring order to chaos and also has excellent customer service skills.

Debra Burrell Source: LinkedIn

I had the opportunity to meet and speak with Val over the phone. It was a meet and greet, introductory call. This call was actually a value-added coaching call in disguise.

During our talk, she gave me some actionable marketing steps to add to what I was currently doing for my business to help me showcase my specialty and how to truly be the 'go-to' girl. She gave advice (consulting) and pointed out what I didn't even know I needed.

I left the call feeling energized and more confident and was able to put into place the steps she suggested. I have no doubt that I will increase my revenue from that call alone. I look forward to working more with her in the future. Thanks Val!!

Geniece Brown Source: LinkedIn

Before I met Val, I was floundering in getting my VA business online and going nowhere real fast!! I had a unique story to tell but didn't quite have the confidence to put it out there for others to see and hear. Since I've been working with Val, she not only gave me the confidence to embrace “my story”, she has also put me on a path to achieve my business goals!! The mentorship I have with Val has far exceeded my own expectations and I am excited to see where my online business takes me!!!!

Barbara Waite Source: LinkedIn

Val cares about your business just as much as she cares about yours. Her combined skills of consulting, coaching and creativity blend beautifully to provide tons of value. She is a pleasure to work with and I trust her with my business.

Amanda Blanck Source: LinkedIn

Valerie Young is a stellar performer whose judgment and personable nature helped make working with the Production department an enjoyable process during day-to-day operations at Virginia Opera.

Mrs. Young possesses a brilliant can-do attitude and is always one to look for the solutions that best meet everyone's needs, as well as the objectives and goals of her company.

It is my pleasure to highly recommend her to anyone in search of a positive, results-oriented individual who knows the value of working hard and making those around her feel like winners.

Stephen Baker Source: LinkedIn

Valerie is accurate, proactive, and fun to have in the rehearsal hall. I could trust her to run things if I needed to step away. While capable of being totally autonomous, she was also a collaborative part of the team. Valerie is one of my favorite assistants; I highly recommend her.

Amy Thompson Source: LinkedIn

Valerie is the kind of Stage Manager that I respect. She gets things done quickly and she is straight to the point. I am grateful to her because she always let me know when something happened to my lights. I highly recommend her as a stage manager.

Rose Nuchims Source: LinkedIn

I am pleased to offer an unqualified recommendation for Valerie Young for the position of Stage Manager. Her credentials include practical experience combined with a naturally sunny and positive personality. This combination is the definition of professionalism, and makes her presence a pleasure during rehearsals.

Glenn Winters Source: LinkedIn

Member since March 2015