I have been in Customer Support over 15 years and have created QA, Email and Customer Support teams from the ground up. I have been in Quality Assurance for Customer Support (Emails, Inbound/Outbound, CRM) for over 6 years. After the company I worked for closed their call center, I came across Virtual Customer Support and Freelancing. I have been Freelancing for two years.
Nordstroms- Administrator 2003-2009
-Reporting
-Management
-Scheduling
-Customer Support
Mobile Messenger 2009-2013
-Inbound/Outbound calls
-Escalations/Attorney General/BBB
-Team Management
-Quality Assurance (Auditing, Coaching)
-Email Team Organization w/Process and Procedures
-New Hire Training
-Reporting
The Knee Pain Guru - 2013-2015
-Created/organized the Customer Service Department
-Email Handling
-Inbound/Outbound
-Live Chat
-Quality Assurance
-Created/Improved Process and Procedures
-Virtual Customer Support
-Light Virtual Assistant work
BookFresh 2013-2014
-Virtual Customer Support
-QA Auditing
-Email Handling
-Outbound
Elance-oDesk 2014-2015
-Virtual Customer Support
-Inbound/Outbound
-Live Chat
-Email Handling
-New Hire Training (Calls)
-Quality Assurance (Emails/Chats/Calls)
Dr Sara Gottfried 2014-2015
-Virtual Customer Support
-Email Handling
-Live Chat
Dr Robert Anthony
-Virtual Customer Support
-Email Handling
-Outbound
Go Big Coach- Kristen Howe
-Virtual Customer Support
-Email Handling
-Outbound