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Clarity

Stacey Oliver-Knappe

Orlando, FL, USA

Based in Orlando, Florida, I have 20+ years of experience improving employee results and customer experiences. Starting at Walt Disney World, my commitment to excellence and helping others do the same started early. I am a former HR and training vice president who spent most of my career in operations. My secret weapon is I see both sides of the equation to success: operations + people. Let me help you get Disney-like results, regardless of your industry or size

$2.00/min

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Small Business Coaching Management Consulting Employee Training Customer Experience Human Resources Small Business Development Organizational Leadership Hospitality Human Resource Development

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Organization Effectiveness Analysis

Do you have retention, performance, or results challenges and do not know why? In this engagement, I will conduct an organizational needs assessment, which I call the ENGINE, and offer you a comprehensive report of what is happening based on your data. I will also offer solutions you can implement now and in the long term to improve your results.

I have successfully completed this needs assessment for multiple industries and organizational sizes.

Train the Trainer 8 Hour Course

Your organization's trainer team is critical to your success. They are typically the first person a new employee sees or are in charge of critical new product services training. However, most trainers are promoted because they were successful at the job. Training design, development, and delivery are separate skills.

In this two-part, eight-hour total course, your employees responsible for training will develop their ability to take content from concept to learning execution.
Your ROI is you receive a higher-skilled workforce with greater customer satisfaction.

This can be in-person or virtual.

New Leader Coaching

New leaders tend to make mistakes early and often without proper coaching. These can cause the organization needless frustrations and possibly litigation. Let my years of experience working with new leaders develop their core management skills to thrive in their roles and get the best performance from their employees.

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Member since September 2024