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Clarity

Sayed AbouDiwan

Remotely Available

Looking for advice or support in starting or managing your CRM or CX Program? If you are looking to start and or in it for the past 2 years and want to optimize, check with me for
1) an introduction course
2) questions or guidance session for sharing ideas
or 3) deeper research exercise on CRM and CX.

I can guide on tools, steering KPIs, Org business areas, program design, and overall strategy.

$2.92/min

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Customer Development Customer Service Customer Retention Customer Experience Customer Engagement

Call me to talk about

CRM Program, Consult, Advice

My experience combines CRM strategy development, business management, and operational topics as: Sales funnel management, Retention programs, Call center development, customer engagement, loyalty program, customer insights, and customer lifecycle.

Customer Experience (CX) and VoC

Customer experience (CX) program development, CX transformation, Voice of Customer, Voice of Employee, and Customer Journey Mapping.

Automotive - CRM and CX

I mainly worked within the automotive, luxury, and retail industries for the Middle East region, on strategies, market development, and programs involving CRM, Sales funnel, and customer experience (CX).

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Member since August 2019