Product strategist, design thinker, customer experience guru, start-up advisor, real estate investor. I am available for calls with 2-3 days lead time.
Are you getting the results you expect? Learn how to use design to get better results faster. I’ve been a designer since 1995 and have extensive experience designing software applications for mobile, web, SAAS, and desktop for both corporate and government organizations.
My process of Results-Driven Design is the culmination of my extensive experiences both as a consultant and employee. I have seen the best (and worst) of how software products are delivered and that has fuelled my desire to elevate my own skills and processes. Results-Driven Design is the result of that journey.
If you can't describe your business in 30secs, people are unlikely to keep listening. I work as a mentor through Invest Ottawa helping companies to articulate their value succinctly.
I provide an expert review of your customer on-boarding experience (website, apps, marketing materials, etc). The review contains a video of me signing up, installing and using your product and audio commentary of the pitfalls, including suggestions for improvements that you can review, and discuss with your team.
I'll provide the standard UX answer: it depends. With the small bit of information you provided it is tough to make a definitive decision. Navigation is key element to user satisfaction. Effective support of the users task flow is critical. A home screen may or may not provide utility to the task flow - it depends on usage patterns. I'm happy to discuss to get more details...
When working with any company the typical place I start is mapping out the customer journey. This will include how a customer explores their problem, discovers your service (and those of your competitors), evaluates options, decides on your product/service, how their need is fulfilled, followed by any follow-up. What I look for through this process are the barriers that prevent a customer from moving forward to the stage.
So your key questions are how is my offering helping customers to overcome their barriers and fulfill their goals.
Happy to discuss customer journey mapping in more detail if it is of interest to you.
Ron is one of the most knowledgeable, and professional people I have ever worked with. Ron's work ethic is matched by his experience and enthusiasm for intelligent design. His willingness and patience to interpret and explain complex systems is a trait that is valuable in the usability world. I would easily work with Ron again at a moments notice, no matter the project or task.
Ron has been a mentor and educator with Micrometrics for over a year. He has provided instruction, direction and guidance to help our design program grow and develop. Ron provided formal design education sessions including exercises in:
* business modeling
* journey mapping
* scenario development
* user research
* usability testing techniques
* persona development
Having access to Ron's skills and knowledge helped us deliver quickly, responding to various UX related needs as they materialized, and our ongoing relationship helped maintain a clear focus on the advancement of UX in our organization despite the ebbs and flows of the daily grind.
Ron's workshops were a great help for junior staff to adopt best practices and develop new skills as well as helping management clarify and proof their strategy. Working with him has always been a pleasure - I recommend his services to anyone looking to understand how design fits into their organization and build a successful UX program.
Ron presented an insightful educational talk “Putting Scenarios to Work in Product Envisioning” to a group of product managers (professionals and entrepreneurs) during the Ottawa Product Management Association (OPMA) Product Management Association (OPMA) Product Camp event. The audience was curious about how to use scenarios in products that do into exist.
Ron did a great job in getting the audience to understand the process of creating scenarios. His interactive style and building an example of a simple scenario with a volunteer guest greatly increased the understanding of the process. His talk left the audience wanting to learn more about the scenario process and tools.
Ron was the design mentor for our Extreme Blue (EB) project at IBM. Ron worked closely with us while developing our product pitch in preparation for the EB North American Expo, where we presented to technical and business executives within IBM. Ron's understanding of how to tell a story around a product or idea was crucial in the success of our project.
As a guest speaker on Design and Usability, during my Web Design class for Public Relations, Ron gave my students valuable insight into the many ways usability touches not only web design but many other facets of both their professional and personal lives. His presentation was both educational and entertaining. He made it easy for the the students to relate to the topic and value the importance of usable products and tools.
I have worked on a number of initiatives with Ron while at IBM. Our most recent project together involved Ron leading a team of developers, designers and managers through an intense 1 week software design cram session where the goal was to come up with a customer scenario and accompanying product prototype. As we struggled to find consensus, Ron was able to quickly identify sticking points that were slowing our progress, and, using various techniques, was able to keep us focussed and productive. If it weren't for Ron we would have had little to show for ourselves after the week.
Ron has regularly impressed me with his deep knowledge of user experience design. I have seen his interpersonal skills shine when he is placed in the role of facilitator. I would gladly work with Ron again.
Ron and I have worked together on a number of projects. What I like most about Ron is his focus on the end user! Ron is a strong believer in user centered design. I recommend Ron for any organization that is interested in understanding and serving the needs of their users.
Ron Gagnier is an excellent User Interface Designer. He has the ability to work at both a tactical and strategic level. He has a keen understand of UI design, usability, and applying his knowledge for the benefit of an organization or business.
Ron was a sharp Interaction Designer with a good eye for the underlying concepts of each design. Highly recommended.
Working with Ron was always a pleasure. Ron is extremely knowledgeable in the UX domain and has superb customer and client interaction skills. I would not hesitate to recommend Ron as I feel he would be an asset to any organisation.