the startups.com platform about startups.comCheck out the new Startups.com - A Comprehensive Startup University
Education
Planning
Mentors
Funding
Customers
Assistants
Clarity
Categories
Business
Sales & Marketing
Funding
Product & Design
Technology
Skills & Management
Industries
Other
Business
Career Advice
Branding
Financial Consulting
Customer Engagement
Strategy
Sectors
Getting Started
Human Resources
Business Development
Legal
Other
Sales & Marketing
Social Media Marketing
Search Engine Optimization
Public Relations
Branding
Publishing
Inbound Marketing
Email Marketing
Copywriting
Growth Strategy
Search Engine Marketing
Sales & Lead Generation
Advertising
Other
Funding
Crowdfunding
Kickstarter
Venture Capital
Finance
Bootstrapping
Nonprofit
Other
Product & Design
Identity
User Experience
Lean Startup
Product Management
Metrics & Analytics
Other
Technology
WordPress
Software Development
Mobile
Ruby
CRM
Innovation
Cloud
Other
Skills & Management
Productivity
Entrepreneurship
Public Speaking
Leadership
Coaching
Other
Industries
SaaS
E-commerce
Education
Real Estate
Restaurant & Retail
Marketplaces
Nonprofit
Other
Dashboard
Browse Search
Answers
Calls
Inbox
Sign Up Log In

Loading...

Share Answer

Menu
Referrals: How can we get happy clients to actually give referrals?
JN
JN
Jaime Nacach, Bloominari's Founder & Online Marketing Strategist answered:

Let me start by saying I own a marketing agency, so I feel you on this.
First of all, when they come back to you wanting more work, ask them for a testimonial if they didn't give one before, ask them for recommendations on LinkedIn, ask them for reviews on your FB page and Google Business page and remind them for referrals. Send them postcards or flyers to hand out to friends or other nearby businesses. It's also important to not ask people to do too many things in these email blasts, so make sure each email is only asking them to do one thing, such as review FB or refer a business.
We successfully send out individual emails (not email blasts) to our clients once projects are finished and ask them to review us on Google, and provide instructions on how to do so. Between 25% to 50% of them follow through, which is great.
You obviously want to have (and maybe already do have) a referral program where you give clients a discounted or even free service for any referrals that turn into customers. Be sure these people know about that.
For other ideas, we have to think outside the box. Some ideas include:
-Send customers an email about an eBook or a white paper or inforgraphic that would be really helpful and beneficial for them to read, and have the lead capture form include fields for the contact info of another one of their business-owning or marketing director friends, so then they get the ebook or white paper, as well.
-You can make a video tutorial or even host a live video on FB about how to do something in Photoshop or how to make a Case Study in Word or something easy that this audience could do, and tell them to share it with their friends in the industry, since it's free helpful info.
-Similarly, you could host a webinar or even a live event in which people have to sign up and give you their email addresses, so you can ask your customers to inform their friends and peers about this event, which can give you more leads.
-You could even hold a contest and send out an informational and promotional email about yourselves to your customers and ask them to forward it to their peers or nearby business owners, and to BCC you guys on the email, and then after a couple of weeks, you will randomly select one customer who did this and send them a $100 Visa gift card.
These were just some unique ideas I thought up. We get a ton of business from refferals but you also want to make sure you're doing other lead generation tactics to expand your reach and drive more people to your website. Best of luck!!

Talk to Jaime Upvote • Share
•••
Share Report

Answer URL

Share Question

  • Share on Twitter
  • Share on LinkedIn
  • Share on Facebook
  • Share on Google+
  • Share by email
About
  • How it Works
  • Success Stories
Experts
  • Become an Expert
  • Find an Expert
Answers
  • Ask a Question
  • Recent Answers
Support
  • Help
  • Terms of Service
Follow

the startups.com platform

Startups Education
Startup Planning
Access Mentors
Secure Funding
Reach Customers
Virtual Assistants

Copyright © 2025 Startups.com. All rights reserved.