Loading...
Answers
MenuWhat is a good 7 day retention rate after signing up for a social shopping startup?
When is it time to start acquiring users and not losing them after?
Answers
A 7 day retention rate may not be the right cycle by which to measure, depending on the natural usage patterns of your users. And besides which, this is probably not the one metric that matters to you, right now.
For example, are the core social components working well but there's little evidence of any purchase conversion? Or is it flipped? People are reacting to certain purchase opportunities but not contributing too much to the social community you're trying to build?
To be clear, retention matters *a lot* to the long term viability of your business, but it's not something to overly optimize before getting the core of your product tuned to what people want. So focus first on measuring the extent to which the actions you want your users to do are getting done before looking at overall user retention would be my suggestion.
Happy to talk through this in more detail with you.
7-days is difficult without knowing the vertical and whether there's a web to app crossover and unified customer definition, but I'd say 10% would be incredible.
Related Questions
-
What are some marketing strategies that can be used to obtain your competitor's customers and gain more market share?
Lot of ways 1. Target their fans on facebook - if they are big (20k+) you should be able to select them as an interest 2. Bid on the same keywords as them on adwords search and/or display - this requires some technical chops but there are ways to find your competition's placements. If you can get there and present a better ad and/or outbid them, you can get the clicks they are used to getting. 3. Find where their customers are spending time online - another thing that will take some chops but you can find out what blogs, facebook pages, etc your competition's fans are looking at and get in front of them there. This is an indirect method. Most of the other options you will have are some variation on that theme. Make sure you have a way to stay in front of them (like retargeting or email marketing) if you want to make your investment go as far as possible! Good luckJR
-
How do I sell language courses without having a fancy, expensive website?
Did you know that having an fancy expensive website doesn't do it either...I mean you can pour thousands of dollars into a website... but without traffic, it wont be worth it... Find you target demographic.. Schools, Community Centers etc... and go old school... HANG UP A FLYER!.... that will get you going... if your product is awesome... the organic word to mouth method will get you students... So two things.... do not be afraid to go OLD SCHOOL... and be sure that your product is of quality...MS
-
How much should a business spend on customer acquisition?
To answer this, you need to have a working model for your customer LTV (Life Time Value). Most startups can't accurately estimate their LTV, so if you don't have good enough data, then building your CAC based on assumed LTV numbers can be fatal. In this case, it's better to evaluate your CAC costs based on the months of revenue it takes to recover the cost to acquire the customer, and ultimately this calculation should be net of any costs associated with providing the service on a monthly basis and, even more conservatively allow for a healthy degree of churn. Keep in mind that this calculation doesn't evaluate your true profitability only the capital efficiency of your customer acquisition spend. Hope this helps. Happy to talk this through in more detail and with more specifics to your business.TW
-
When working on a double-sided marketplace how do you work out cost of customer acquisition?
I'm the CTO of https://3dagogo.com a marketplace of proven to print 3D designs. We look at the two sides differently. There's not a single customer. In our case you have designers and purchasers ( sometimes the same person can be both ). Cost and methods for acquiring designers are very different than those to attract purchasers. I would clearly separate the sides and come up with separate cost structures. In my opinion when you're looking at the marketplace from the purchaser perspective, the other side's acquisition costs can be seen as fixed marketing costs.DA
-
How do I generate my first 100 customers?
1. Export a list of "other contacts" from gmail, linkedin connections, Facebook friends, Twitter followers, etc. 2. Call & email everyone (personally if possible) and ask them directly if they need your help. 3. Ask for a referral from everyone that buys. 4. Get a success story written about YOUR CUSTOMER that mentions you in as many blogs, magazines, etc that you can. 5. Write a blog with suggestions and ideas that genuinely help your prospects. 6. Figure out why other businesses related to yours would WANT to promote you to their audience. And then pitch.BB
the startups.com platform
Copyright © 2025 Startups.com. All rights reserved.