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MenuHow can we limit spam rates in B2C marketing emails?
We chase prospect customers after first contact using email marketing. What are the best strategies for making sure we don't exceed industry spam limits and get blocked by ISPs and ESPs?
Answers
If you're CAN-SPAM compliant, showing unsubscribe links, physical address etc, you don't have a policy problem. You have a relevance problem.
Frequency and chasing prospects are not bad, as a matter of fact they can be quite good. But you have to be relevant to what the customer expects to get this to work.
Let me go through a purposefully ridiculous example: let's say I run a pet store that sells dogs, cats and fish.
You're in the market for a puppy. So you click on my facebook ad for the puppy owner manual (or the google ad, or the list drop, or whatever) and enter your email.
You get your puppy email but you also start getting cat and fish emails. 2 out of 3 emails are about litter boxes and aquariums. Worse yet, it's international cat week and I'm hitting you every day with a liquidation sale offer for kittens.
You unsubscribe. And you hit SPAM. Because you never asked for that.
On the other hand, if you happened to get dog emails, you would probably be interested in them and stay on the list. In fact, since you're in the market you would probably take as much as you can get.
Same frequency on the surface, totally different story with relevance.
You don't have to have multiple products to take advantage of this. You always will have multiple customer motivations and often will have separate avatars.
It boils down to marketing strategy and is implemented throughout your customer acquisition process from inbound/outbound lead gen all the way through marketing automation.
The best practice is to never automatically add someone to your email list because they simply contacted you. This is a poor practice. Instead, entice them in the email reply to sign up for the list.
There are 2 levels to this answer:
1. Your technical sending infrastructure. This is a must have to get your emails even just delivered to the mailbox. This includes IP reputation/Senderscore, domain reputation, being on any whitellists or blacklists etc. You need to have this in order not to get blocked.
2. Your engagement metrics. OK your emails are getting delivered but are they making it to the inbox instead of the spam folder? This is about choosing the subject lines, email content, email format, send times and days that generates the most engagement (open rates, mostly). This will help your emails avoid the spam folder which in turn will reduce your likelihood of your emails being blocked in the first place
You can use spam-filters. Barracuda is a commonly used hardware-based gateway spam filter. Examples of cloud-based spam filters include Cloudmark and Symantec. Microsoft SmartScreen, G-Lock SpamCombat are a few examples of desktop-based spam filters that you can use.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath
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How do you approach an influencer, a "guru" or a podcaster /blogger in your niche offering a commission without being too direct?
Do the opposite. Think about it from their point of view. They get requests like these all the time and most of the time the request comes from random people they don't know. That would be kind of annoying right? You get an email from someone you don't know but they want you to do something for them? You'd delete that email too. Best way to get their attention...get a referral from someone they know and trust. Get someone else they know and trust to introduce you (this is the whole reason I built my business www.reverralriver.com). Referrals work the best. Second best way...develop a relationship with them before asking for anything. Don't email and ask for something right away. You wouldn't ask someone to marry you on a first date would you? Develop the relationship slowly. Give them value before ever asking for anything in return. Over just a few short weeks you could easily establish a relationship to the point where you could actually mention an "ask" which should be very open-ended and create absolutely zero work/friction for the person you are asking. One of my favorite techniques to warm-up a relationship...just email and tell them you appreciated (insert an article they wrote or service they provide, whatever, just stroke their ego). Tell them you're a fan and often point people their way. Then go way above and beyond and find their physical mailing address (it's not that hard to do) and send them a small gift or hand-written postcard in the mail just to say thanks. Then email them once you know they got it and just say thanks again. Then start emailing them various articles or things they might think are valuable, I'd say no more than once every 4 days. Connect on LinkedIN and message them funny pictures or GIF's. Show them you're human. Make them laugh and smile and just say "Hey I appreciate all you've done so just wanted to return the favor and make you smile (insert funny GIF here)". Then, once they know who you are, don't ask them directly to partner...ask them if they know anyone who would be interested in partnering. Below is a template I've used with great success...and the beauty is that they will often ask for more info and get interested themselves, but usually only if you have offered them some sort of value to stand out amongst the crowd. --- Hey (prospect first name), Hope you laughed at the last GIF I sent. I was just wondering if you knew anyone that would be interested in a partnership/affiliate opportunity… Real quick summary… I’m building a SaaS that automates the process of asking for referrals…it uses artificial intelligence to find potential leads in your existing customers network and makes it super simple for your customers to make the referral (one click of a button). If you know anyone that has an audience of people that would benefit from something like this I'd be grateful for an intro. I won't let you down I promise if you can make an intro. I’ll draft up all the marketing material and do all of the work, so all they would have to do is say “ok”, hit copy, paste, and send and I’d be happy to pay them 25% commission for life (or if there is another payment structure in mind I’m happy to talk about it) So what do you think? Can you help me out? Thanks, Parker ---- If you found this useful please upvote. Book a call with me if you want to know more or if I can help further.PW
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