Loading...
Answers
MenuHow do big organizations bring a sense of "belonging" to their employees?
Take for example "Starbucks". They have many employees who, and as far as I understand, work for minimum wage.
Do they really have a "sense of belonging"? Is it possible to have one when working for a big corporation at minimum wage? If so, how does a big organization implement that?
Answers
The answer lies in creating an aspirational culture, or a culture of opportunity. Organizations owe their employees pathways for recognition and upward mobility, with inbuilt mechanisms for mentorship and skill augmentation. In a sense, organizations promote their brand to a customer and employees alike -" this is what we stand for, this is who we are, trust us, we will take care of you!"
McJobs being devoid of these qualities are then high turnover, whereas the Starbucks job is a pathway to learning customer service and management skills under middle class values.
But yes, creating this ethos takes enormous concerted effort! Complicating matters are trends of talent poaching and paypacket competition between industry rivals (this affects mid level and up more).
Great question - happy to help you create a strategy of belonging!
With a company like Starbucks sure lots of them work for minimum wage, most jobs like Starbucks supplement low pay with store vs store competitions, store self chosen nicknames, and lots of discounts from partner organizations with huge discounts. Some other larger organizations will do monthly reviews with some sort of results based bonuses etc. If you are looking for more information feel free to give me a call.
Creating a sense of belonging is not only possible, it is critical. My research indicates that there are five key ingredients necessary for a business to scale. A sense of belonging or purpose is one of them.
A lot of research supported the fact that that salary has little impact on developing a sense of belong. As long as people are receiving what they deem to be "fair," adding additional salary or bonus-based incentives have little effect on engagement.
The key, I believe, is purpose. If you can create a compelling purpose that your employees want to believe in and if you authentically live for that purpose from the CEO and board level all the way down, you will create the "soft power" or "moral force" that enables great organizations to succeed.
My advice would be to develop regular communications to employees using whatever communications channels fit your company's culture. The smaller the organization, the easier it is to check in and evaluate whether employees feel valued. The larger the organization, the more challenging it becomes. But, don't let anything stop you from moving forward. A first step is always a positive step and you can get valuable feedback from your employees if you end the message by asking if the information presented was valuable to them and their roles in the company. You can also poll employees with this question as well to learn if they'd also like to engage in team building events, community service projects or town hall-style meetings. Hang in there and remember to take the first step and ask / engage your employees every step of the way.
Look at how the employees behave you can understand the character of the CEO.
How can this be?
The CEO's values-behaviours-mindsets (good and bad) will be converted into the corporate culture. The good culture is strong when the conversion is done well.
When you talk about "how to" create that "belonging", we are looking at:
1. The employees like the culture/ practices/ behaviours of the company.
2. Does the culture reflect on the "good" part of the CEO's values-behaviours-mindsets? if not, which part?
3. What else will make the employees like more so much so that the employees want to be part of the organisation in long-term (or join the big organisation as a family member)?
4. Plan out and make that change.
The above is a systematic, goal driven, strategic approach. There are some more factors to consider, but the above should suffice for the "how".
You should now on your way to developing a miniature culture to create that small "belonging" to test the likeness level.
Check out with me more should you still face any challenges ahead
Related Questions
-
How do I design my organisational structure (staff)?
This depends upon where you are in the start-up continuum. If you are still in search of a viable business model (i.e. the start-up phase) then the "multiple hats" scenario is spot on. In this phase the key is to discover that which is repeatable and scalable. In other words - to put your energy and resources into discovering things like: -Who your market is -What your positioning is -What your offers are -What your pricing model is -Where your market is (aka what channels to use for inbound and outbound marketing) -etc Warning: It would be a mistake to think you already have these things figured out when you haven't. In my experience - mastery of these "basics" are what separates successful businesses from floundering ones. And no offense - but if you are only at $1.1M in gross revenues then it seems to me like you are just beginning to figure these things out. Due to the need for flexibility in this phase (some call this being "agile") you are best served by a team that is willing and able to do what's needed. There will likely not (yet) be any "established" positions. And with (gross?) revenues of only $1.1M it would seem that you wouldn't require a large team anyway. [I suppose this depends upon your current business model - so I apologize for making this assumption.] Once you've discovered a viable business model - then it's time to build systems (since you will only then know all that goes into making the sale). These systems will help you efficiently and effectively scale and repeat. It's at that time you would start creating "positions" (aka jobs) and hiring staff to do what you discovered works. All in all - Much depends on where you are right now in order for me (or anyone else) to provide you with more specific direction. I'd love to talk this through with you if you are still looking for assistance. Best of luck!DB
-
How to foster the culture of your marketplace community in a web app?
There's many ways to help with this, here's what I do at Clarity 1. Build an email relationship with your supply. They should have direct access to you, and you should build an ongoing drip campaign that teaches them how to improve their experience (and make more money) on Clarity. 2. For members, you should define community guidelines (Do's & Dont's) and ensure they all review / agree to them - and enforce them proactively. 3. Create a discussion forum (we use LinkedIn group) but you could use VanillaForum.com or similar, and invite members/experts to join to ask questions about your marketplace. 4. Feature experts & members that have had success or are exhibiting the types of behaviours you want from other members. We do that here: http://clarity.fm/customers Those are the big things ... smaller items would be the copyrighting, design and data you show on profiles to help increase the right behaviour (ex: Search with filter by Last Active, tells experts to be active). Hope that helps.DM
-
New COO clashing with two most important veteran employees
Almost all my clients have the same issue as yours. So your challenges are not unique. While making positive business progress is a wonderful thing, external growth must come with relevant similar pace of internal growth. It seems that you are using the same old management approach/ style despite your business has grown from 1 or 2 people into current size. It is no more purely a number game now, mismanaging people will lead to loss of knowledge, valuable customer, profits, and growth potential. Your backyard is having fire currently means your internal support team is having some challenges and you may have uneven growth in some business functions - immediately you should investigate the following areas: 1. Review your management approach/ style and system 2. Review whether you are capable to manage C-level employees. 3. Review your human capital policies and culture diversity 4. Review, whether you have clear/ appropriate a) accountabilities, b) roles and responsibilities, c) committed budget, d) monitoring and control system, e) KPIs, etc 5. Revisit your mission/ vision/ expectations, adjust if necessary. 6. Review workflows and communication models to identify what has triggered the conflict(s). I think the above should help. Upon making the reviewing, you may already have action plans. If you still have problems, feel free to drop me a messageJQ
-
What is a good scope of work for a marketing and PR department?
Build a body of work in the form of a blog. Much depends on the size and scope of your company, but branded journalism can really make a huge difference.....AW
-
There is a person working with you who has great skills but doesn't fit the culture, how far would you go with trying to help this person to change?
Backwards. I'd make sure that person didn't stay in the company. "One dirty fish muddies the whole pond" It's not personal or malicious - they're just not the right fit. A great skill set, while very important is always secondary to cultural fit if you really want your company to flourish.KM
the startups.com platform
Copyright © 2025 Startups.com. All rights reserved.