Question
There are lots of articles and blog posts on SaaS metrics for the typical monthly subscription type SaaS companies, but many of the metrics offered don't translate well to the enterprise/annual contract SaaS world. What metrics work well for businesses that deal with longer lead times, lower churn, and annual recurring revenue?
Answer
This need to break down into 2 parts-
1. Pre-sales/sales
2. Post sales
Someone already replied to you with the first part. I would recommend having metrics like- Aged receivables (better cash flow), credits for sla breaches (avoid revenue leakage) etc. More can be added. Feel free to connect.
