Service Management Leader. Transformation Driver. Customer Success Champion. $169M+ Portfolio | 350+ Global Teams. Turning operations into business impact.
I help professionals and leaders break through stagnation, step into leadership roles, and solve complex business challenges.
With 17+ years across Telecom, ITES, and IT Services, I’ve led global teams (350+), managed $169M+ portfolios, and driven measurable improvements in revenue, efficiency, and customer success across APAC & EMEA.
My focus is simple: practical, real-world guidance that works—not theory.
I help professionals and organizations fix service delivery issues, improve operational performance, and build reliable, scalable operations.
With deep expertise in ITIL-based service management, SLA/KPI governance, and customer experience, I’ve led initiatives that reduce downtime, improve service quality, and drive consistent performance.
My approach is practical—focused on what actually works in real environments.
I help professionals and organizations strengthen financial discipline, improve profitability, and make better business decisions.
With deep expertise in revenue cycle management, revenue protection, cost optimization, budgeting, forecasting, and commercial governance, I’ve driven initiatives that improve margins, enhance forecast accuracy, and enable sustainable growth.
My focus is practical—helping you make decisions that directly impact the bottom line.
I help professionals and organizations build strong leaders, high-performing teams, and cultures that deliver results.
With deep experience in organizational development, leadership pipeline growth, and team building, I’ve enabled leaders to improve retention, boost engagement, and create inclusive, accountable workplaces.
My approach is practical—focused on real behaviors that drive performance.
This need to break down into 2 parts- 1. Pre-sales/sales 2. Post sales
Someone already replied to you with the first part. I would recommend having metrics like- Aged receivables (better cash flow), credits for sla breaches (avoid revenue leakage) etc. More can be added. Feel free to connect.
