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Clarity

Josh Beaty

Raleigh-Durham, North Carolina Area

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

$2.50/min

2

2 Calls

1

1 Review

34 minutes
Avg. call

Social Media Marketing Community Management Marketing Communications Customer Service Customer Retention Facebook Customer Engagement Internal Communications Instagram Organizational Communication

Call me to talk about

Pinterest and Instagram Marketing

CPG Internet Retailer Hot 100 Brand page: 38,000+ followers on each platform.

http://www.pinterest.com/diamondcandles

Social Media Strategy: Facebook

Developing business page to 929K+ followers 85% organically without paid acquisition. Earned media via NBC's The TODAY Show fourth hour, The KANE Show, and Woman's World Magazine June 2013 issue. I've dipped into the secret sauce of developing loyal brand ambassadors.

http://www.facebook.com/diamondcandles

Community Management

Conflict management; sales inquiries; customer acquisition through excellence in support. Check out the community yourself; we have a raving cult-like following of loyal brand consumers.

http://www.facebook.com/diamondcandles

Customer Service

What about those CRAZY posts on social media and in customer support emails that you have to deal with? There are ways to handle those tactfully, and know when to keep silent and tread lightly over certain issues.

Answers 0
Reviews 1

Answers

Reviews

Josh was personable, knowledgeable, and such a pleasure to speak with. He gave me plenty of tips which I plan to implement - proven tips that can be seen in the excellent job he did with Diamond Candles resulting in their strong social media presence.

Nicole Fu Source: Clarity

Member since December 2012