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Clarity

Joel Mesaros

Columbus, OH

I help retail and service companies make better strategic decisions through competitive intelligence and customer experience optimization. Over 12 years supporting 1,000+ retail locations and call centers worldwide, I've driven $200M+ in revenue through pricing strategies, eliminated 2M+ service calls, and built enterprise knowledge platforms used across organizations

$1.67/min

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Market Research Strategic Planning Business Strategy Research Competitive Analysis Customer Experience Customer Loyalty Pricing Strategy

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Retail Strategy Decision Call

Navigate critical retail strategy decisions with confidence. Whether you're evaluating market positioning, competitive threats, pricing moves, or growth opportunities, I'll provide frameworks and competitive benchmarks from today's retail landscape. You'll walk away with 2-3 prioritized strategic options backed by real market data and clear next steps. Ideal for executives who need an experienced outside perspective on high-stakes decisions.

Customer Loyalty Strategy Call

Build lasting customer relationships that drive repeat business. I'll share loyalty frameworks and tactics from companies that excel at retention, including how to measure loyalty effectiveness and align your CX investments with loyalty outcomes. Walk away with actionable strategies to increase customer lifetime value.

Retail CX Strategy Audit

I'll review your customer experience strategy and provide actionable benchmarks from industry leaders like Apple, Nike, and Southwest Airlines. You'll walk away with 3-5 specific improvements backed by real competitive data.

Competitive Intelligence & Benchmarking Call

I'll share relevant competitive intelligence from my research database covering over 100 retail and service companies. Access insights on CX, EX, loyalty programs, and leadership approaches that are working in the retail & service industries.

Retail & Service Trend Analysis Call

Understand where customer experience, employee experience, and loyalty strategies are headed in retail and service industries. Drawing from patterns across 100+ companies in my research database, I'll show you emerging trends and their strategic implications for your business. Walk away with a 6-24 month outlook and specific recommendations on where to invest or pivot. Ideal for executives planning annual strategies or evaluating multi-year investments.

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Member since January 2026