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Clarity

Ioana Iordache

Berlin

Global Business Strategist with cross-industry expertise, leveraging Design Thinking and AI/ML capabilities. Currently heading the customer retention strategies for one of the most successful start-ups in the travel and mobility industry. Throughout my career, I supported organizations by driving customer centric retention strategies in industries where customer experience plays a key role: the mobility, the automotive and the luxury industries. To learn more about my background, visit my LinkedIn profile: https://www.linkedin.com/in/ioanaiordache/

$2.92/min

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Growth Strategies Customer Engagement Career Advising

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Retention Growth Strategy

I am currently heading the retention strategy for one of the most successful start-ups in the travel and mobility industry. Throughout my career, I supported organizations by driving retention, in industries where customer experience plays a key role: the mobility, the automotive and the luxury industries. My approach to driving growth is customer-centric and insights-driven. You will benefit from a well-rounded background, with a mix of strategic, creative, technical and analytical skills.

Digital Transformation and Automation

I can support the assessment and prioritization of use cases suited for AI/ML implementation to ensure successful digital transformation initiatives across business functions.

Customer Engagement Strategy and Best Practices

With extensive cross-industry expertise in customer engagement strategies, I can share knowledge in the following areas: Marketing Automation software choice and roll-out implications, implementation of customer journeys best practices, segmentation and channel mix strategies.

Change Career From One Industry to Another

During my career, I changed industries 3 times by using continuous learning and by leveraging existing skills while creating new narratives. The ability to shift careers is becoming increasingly important in an economy where relevance is quickly turning into a goal. It is a pleasure to share with you my learnings and to help you create new narratives for a dynamic career progression. If you are a high achiever looking for growth in a new industry, I am happy to reflect on your plan and help you take the right next step.

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Member since March 2020