I am an executive digital leader who is obsessed with driving vision to value for organisation’s, founders and their teams and whose passion lies in enabling positive outcomes for the customers, businesses and ecosystems they interact with
Established, built and scaled global customer experience teams from 0 - 120 employees, delivering world-class experiences and products for Fidelity (Wealth, Pension, Institutional, Wholesale), Philips, Santander (Personal Banking) and Prudential (Insurance)
I have over 15 years experience working with Fortune 500 / global brands where I lead the strategic planning, execution and delivery of their marketing, digital, content programs and operations with budgets over $5m - 10m (USD) winning multiple awards including Cannes Lions, DMA and Webby Awards.
I have also work with start ups as a mentor / advisory board member to help them develop their marketing and growth strategies.
I have spearheaded transformation and Innovation programs for companies including Fidelity, Philips, Ogilvy, Tag Worldwide and WPP across Digital, Customer Experience, Organisational Design / Operating Models delivering growth, scale, cost efficiencies and increased NPS and customer experience
I have over 15 years of experience working with Fortune 500 / global brands and start-ups leading the creation of their Innovation Strategy and Operating Models