Multi-Unit and Big box-experienced C.O.O, VP, Director, Regional, District and Store Manager: a 25-year career distinguished by accelerated advancement, Store Development in Grocery, Fuel, Hardware & Lumber, C-Store, Category Management, Retail Operations, Fresh Format, QSR, IT, HR, Accounting Operations.
Successful in both startup and turnaround management roles: created and implemented the launch of 2 new grocery store concepts; improved the sales, net profit, and customer satisfaction of multiple existing stores, while simultaneously, lowering shrink and staff turnover. Strong focus on Fresh & Healthy concepts in grocery environments.
Comprehensive background of all aspects of retail operations: proven P&L, merchandising, sales, customer service, inventory, personnel, and payroll management skills, reinforced by extensive retail management training.
Retail IT Development: Developed in house apps for retail chains for auditing, reporting, shrink, HCAAP, and location-based check-ins. Developed Retail Dashboards for Executive to Store Manager level for better insights into the company key metrics. (Marketing, HR, Merchandising, Inventory, Maintenance, Field Staff)