Customer service and experience expert, New York Times and WSJ bestselling author. Helps companies build loyal relationships with their customers and employees.
Shep Hyken is a customer service and experience expert and helps his clients develop loyal relationships with their customers and employees. He is a New York Times and WSJ bestselling author and his articles have appeared in hundreds of publications. Shep will help you create a customer service strategy and culture. If customer service is important to you, and I know it is, then let Shep help you and your organization create an amazing customer service experience.
I had the opportunity to see Shep in action at an NSA Carolinas function. He was wonderful, informative, and entertaining. I highly recommend Shep for your next event.
Shep Hyken is a National Treasure. He is an extremely skilled as a professional speaker and entertainer, and as a colleague he is always bright, informative, collegial and highly involved with whatever he does. Shep cares about it being right, about it being the best it can be, and he brings the same level of professionalism and caring to his work with clients as he does his involvement with his professional colleagues.
I have known Shep for many years, but we have only recently had the opportunity to work closely together on the Board of Directors of the National Speakers Association (NSA). What a pro! Shep is both a good thinker and a good doer. The work he has done as NSA's national Treasurer and Chair of the Academy for Professional Speaking is noteworthy. But when he steps on the stage to speak, the audience sees a true master at work.
Visionary customer service speaker and author whose training principles stand out from the pack.
Whether you run a one-person shop or want to create a "scalable" solution for a Fortune 1000 organization, Shep knows how to help you build a more loyal customer base. Listen to what he has to say!
My highest recommendation.
Shep is not only an expert in his field but willing to assist others to be the best they can be. I highly recommend him for customer service training at its best!
Very few people have ever been able to articulate what great customer service is. Even fewer people therefore are able to help others know how to deliver great customer service. Shep is a master of titrating down this formula, and helping other people create it as well… This is what makes his talents rare, and very special.
Where do I begin? Shep Hyken is a sales professional guru. He knows exactly what to do, when to do it, and how often to to follow up. I trusted Shep's extenstive knowledge and background in sales which has helped me achieve exceptional results. You must hear Shep Hyken, a truly remarkable, explosive and entertaining speaker!
Shep is a brilliant author, speaker, customer service and amazement trainer and coach. No wonder his business continues to grow when his competition is falling by the wayside.
We have hired Shep to present his "Moments of Magic" and other programs for multiple events, including our National Educational Conference. He not only educated the attendees, but received a standing ovation. His energy, dedication to customer services is exceptional. Our relationship is continuing - as we believe he is an integral asset to our organization.
OK, I'm a friend of Shep's. But then, I think EVERYBODY is a friend of Shep's However, I think Shep is such a good presenter that I actually HIRED him to speak to a group of my own clients. He knocked it out of the park. Everybody loved Shep and his message, even my most cynical client. He was entertaining and personable. Most important, though, he provided true takeaway value for everybody. Would I hire him again? YES.
Shep is simply AMAZING! Being a part of his audience is both a learning experience and an entertainment event. He is funny, engaging, knowledgeable and approachable. Listening to Shep Hyken speak is an event everyone should experience at least once.